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Hiring Priority: Talent Pooling

The DCX Client Services – Home-Based Virtual Assistant

We are looking for a highly organized, proactive, and detail-oriented Virtual Assistant to support administrative operations, client relationships, marketing activities, and real estate transaction coordination for a growing U.S.-based business.

This role is ideal for someone who can work independently, anticipate needs, communicate professionally, manage multiple priorities, and create organized systems that keep day-to-day operations running smoothly. The position also provides exposure to client support, marketing, CRM activities, and real estate transaction workflows.

REQUIRED CORE COMPETENCIES

• Organization & Time Management
• Proactive Problem Solving
• Client Communication
• Attention to Detail
• Reliability & Accountability

WHAT YOU WILL DO

Administrative Support

• Manage calendars, appointments, and scheduling.
• Monitor emails and prioritize responses.
• Maintain organized digital filing systems.
• Prepare contracts, disclosures, and transaction documents.
• Perform data entry and database management.
• Coordinate with attorneys, lenders, inspectors, appraisers, and vendors.
• Track deadlines and compliance requirements.
• Conduct cold calls to potential clients.

Client Relationship Management

• Serve as a first point of contact for clients.
• Provide professional customer service and follow-up.
• Manage CRM activities and client communication plans.
• Maintain client records and transaction updates.
• Assist with client onboarding and closing processes.
• Support client appreciation events and campaigns.

Marketing & Social Media

• Create and schedule social media content.
• Assist with listing marketing campaigns.
• Update website content and online listings.
• Create email newsletters and promotional materials.
• Monitor online reviews and reputation management.
• Support branding and business development initiatives.

Transaction Coordination

• Open and manage transaction files.
• Track contingencies and contract deadlines.
• Coordinate electronic signatures.
• Communicate transaction updates with relevant parties.
• Ensure transaction files are complete for compliance and closing.

Business Operations

• Generate reports and track performance metrics.
• Assist with special projects and process improvements.
• Create systems and workflows to improve efficiency.
• Research vendors, services, and industry trends.

WHAT WE LOOK FOR

Education

• Not specified in the requisition.

Experience

• Previous administrative assistant experience required.
• Real estate experience is not required.
• Transaction coordination experience is preferred.
• CRM experience is preferred.
• Social media marketing experience is preferred.

Language Proficiency

• Excellent written and verbal English communication skills.

Work Schedule

• Client operates on Eastern Time (USA).
• Exact working hours to be confirmed.
• Must be available during the client's required U.S. operating hours.

Technical Skills

• Microsoft Office 365
• Administrative and database management
• CRM management
• Digital file management
• Social media management
• Email marketing
• Website/content updates
• Electronic document/signature platforms

Industry Specific Software/Knowledge

• Brivity CRM – preferred
• Canva – preferred
• Dotloop – preferred
• DocuSign – preferred
• MLS systems – familiarity preferred; training will be provided
• Microsoft Teams
• Social media management tools

WHAT WE OFFER

• Salary: PHP 37,500
• Industry: Real Estate
• Job Type: Full-time
• Work Shift: U.S. Eastern Time – exact schedule to be confirmed
• Workdays: Monday through Friday
• Work Setup: Permanent Work From Home
• Equipment: Standard Desktop

BENEFITS OF WORKING WITH US

• Industry-leading salary packages
• Permanent work-from-home setup
• Government-mandated benefits
• Company equipment provided
• Internet stipends upon regularization
• HMO Coverage
• PTO credits and service incentive leaves
• Major spring and winter company live events
• Monthly employee appreciation virtual events
• Company-provided career skills training courses
• A company culture focused on your personal and professional growth

WHO WE ARE

DCX stands out as a leading BPO company that takes pride in assisting growth-focused small and medium-sized businesses across the United States in discovering the right global talent to strengthen their teams.

At DCX, our core beliefs center around fostering growth and making hiring easy. We are dedicated to helping business owners, executives, and industry leaders find superstar team members.

If you are looking for a company that values growth and places a strong emphasis on your personal and professional development, then DCX is the place for you.

LET'S GROW!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!