Hostess

Grow with us...

Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

As a Host/ Hostess, you are often the first point of contact, you set the tone for the guest experience with warmth, professionalism, and attention to detail. You bring strong communication skills, a sharp memory for names and faces, and a calm presence in fast-paced environments. With a solid understanding of daily operations, menus, and guest preferences, you create a smooth and welcoming front-of-house experience. Whether managing reservations, handling special requests, or collaborating with the team to optimize flow, you keep things running efficiently while making every guest feel truly valued. 

About you… 

• Experience as a Host/ Hostess within the industry. 

• Communicate effectively with guests regarding wait times and table availability.  

• Assist in managing the waitlist and prioritize seating according to reservations and walk-ins.  

• Handle special requests or accommodations for guests, such as seating preferences or special occasions.  

• Bring guests to their tables and provide menus and have thorough conversational knowledge of menus.  

• Help maintain a clean and organized lobby/waiting area.  

• Ensure that tables are set and ready for guests and seat guests as necessary.  

• You must be detailed about everything from our menu at F&B outlets, who our current VIPs are - but also the hotel’s history and team members. 

• You are expected to have a strict adherence to uniform & grooming standards.  

• You must be able to have a strong collaboration with servers and management of both F&B and Front Office. 

• Flexibility to meet the demands of a 24-hour operation. 

About us…   

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:   

• Designed by Nature work environment.   

• Competitive salary package with included pension and health insurance benefits.   

• Career Advancement: Were growing rapidly and with growth comes advancement opportunities (around the globe)!   

• SH University - Offers eligible team members a chance to grow and flourish from obtaining professional development and courses/certifications through our exclusive online learning educational platform.   

• Team Member Recognition program - Earn rewards and pay it forward, while doing all the good you can!   

• Enjoy company benefits and exclusively discounted room rates for you, your family, and friends at Starwood Hotels & Resorts.   

About us...

As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.