Job Summary: The Host/Hostess is responsible for welcoming guests to the dining establishment and escorting them to their seats in a professional and courteous manner. This role includes managing seating arrangements, assisting with reservations, and ensuring guests have a positive dining experience. 

Essential Functions and Duties: 

• Greets guests and escorts them to their seats in a courteous manner. 

• Presents menus and answers guest questions regarding the food and service. 

• Manages seating arrangements based on restaurant activity and reservations. 

• Performs opening and closing duties, ensuring the restaurant is ready for service. 

• Assists food and beverage staff with side-work and setup as needed. 

• Maintains knowledge of operating hours, menu items, promotions, and specials to assist guests. 

• Responds to guest inquiries and ensures their needs are met efficiently. 

• Creates and manages reservations using the property reservation system. 

• Maintains seating charts and confirms reservations, including large parties and special requests. 

• Ensures a clean and organized work environment at all times. 

• May assist with the setup and cleaning of function rooms when necessary. 

• Attends department meetings and completes assigned projects. 

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. 

Required Experience, Education, and Skills: 

• Prior customer service experience, preferably in a restaurant or hospitality environment. 

• Ability to manage reservations and seating arrangements efficiently. 

• Strong communication and interpersonal skills to engage with guests professionally. 

• Knowledge of restaurant operations, menu offerings, and promotions. 

• Ability to perform basic arithmetic for tasks such as totaling costs and making change. 

• Strong organizational skills and attention to detail. 

• Ability to stand and walk for long periods. 

Work Environment: 

• Must be able to stand and walk for extended periods. 

• Must be able to lift up to 20 lbs. occasionally. 

• Requires working in an indoor environment, with some exposure to temperature changes depending on operational needs. 

• Flexibility to work nights, weekends, and holidays as required. 

Other Duties:  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.