Summary Statement:
The Hostperson is essential to servicing all the guests at Junior's. The host person shall greet welcome all the guests to be seated in the restaurant. The host person will have full knowledge of the reservation process and confirm with all guests.
Primary Job Duties: Includes but is not limited to:
- Greet and welcome all guests upon entering the venue.
- Anticipate the guests' needs and respond appropriately with a sense of urgency.
- Bid farewell to all guests upon departing and extend an invitation to return to visit soon.
- Oversee daily restaurant reservations and pre-seating assignment, when necessary.
- Answer restaurant telephone courteously, quickly and efficiently.
- Perform all opening and closing duties based upon shift assignment.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Rotate to other Food Beverage outlets/venues, as necessary.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
- Other duties as assigned.
Qualifications:
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
- Previous experience as a Host person or a Server in a similar or related field.
- Working knowledge of restaurant table management software system(s).
- Previous experience working in a large, luxury resort setting.
Minimum Education and Experience:
- Must be 21 years of age
- At least six months customer service experience.
- Working knowledge of restaurant operations.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Position required licenses:
- Food Handler Card
- Alcohol Awareness Card
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
