Summary Statement:
Our guests have a lust for a life less ordinary that drives them to demand more, experience it all and hit repeat. The role of the Concierge at Resorts World Las Vegas is to share our guests’ passions, provide insider access to what’s new and what’s next.
Primary Job Duties: Includes, but is not limited to:
- Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure.
- Promote Resorts World Las Vegas’ outlets and amenities by educating guests on restaurants, shows and other outlets such as spa, retail and pools.
- Process all guest requests and respond promptly and discreetly to guest inquiries.
- Provide information for all casino events, promotions, general information and directions regarding the casino, hotel and local metropolitan area.
- Coordinate guest itineraries prior to the guest's arrival of requests received via phone, fax and/or email.
- Maintain knowledge of all restaurant, spa and entertainment information, including menu items and hours of operation to best serve the guest.
- Provide a property orientation in order to familiarize the guest with all services and available facilities.
- Coordinate the delivery of requested amenities and floral orders through the Bell Desk or In-Room Dining.
- Accurately enter reservations into required computer systems according to policy.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Work assigned stations based on the needs of the business.
- Possess the appropriate knowledge and skill level to act in any capacity required.
- Other duties as assigned.
Qualifications: Includes but is not limited to:
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
- Participation in industry associations including the Southern Nevada Hotel Concierge Association and/or Les Clefs d’Or USA.
- Experience working in a gaming environment utilizing a player tracking system.
- Previous experience in a large, luxury resort setting.
Minimum Education and Experience:
- At least 21 years of age.
- High School Diploma or equivalent.
- Minimum one year of experience as a Concierge or similar VIP role.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is typically performed sitting at a desk assisting guest.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 10 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
