The House and Promotion Manager reports to the Director of Operations and is responsible for ensuring a positive and seamless audience experience for all School of Music events. This role encompasses comprehensive ticketing management, venue preparation, staff supervision, and the development of promotional strategies to maximize event attendance. The Manager will provide exceptional customer service, maintain accurate records, and collaborate with technical staff to create a welcoming and organized environment for patrons.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Manage event ticketing, including online sales, box office operations, inventory, and customer service related to ticketing.
• Ensure optimal audience experience by managing crowd flow, addressing inquiries, and providing exceptional customer service, including accessibility for patrons with disabilities.
• Coordinate the setup and maintenance of the performance venue, ensuring cleanliness, organization, and adherence to technical requirements.
• Oversee the creation, distribution, and management of event programs, signage, and informational materials.
• Supervise, train, and schedule Front of House staff and volunteers, ensuring adherence to protocols and delivering clear instructions.
• Develop and implement promotional strategies to maximize event attendance and ticket sales, including the creation of discount codes and promotions.
• Generate and analyze ticket sales reports to inform event planning and promotional efforts.
• Maintain accurate records of customer interactions, ticketing transactions, and venue operations.
• Strictly adheres to Liberty University policies, representing the University in an exemplary manner.
• Works effectively as a team member, embracing and fostering LU’s Christian model and Mission – Training Champions for Christ.

SUPERVISORY RESPONSIBILITIES  

Supervises 10-15 student worker and volunteers.

QUALIFICATIONS AND CREDENTIALS

Education and Experience

Bachelor's degree in Music, Hospitality Management, Arts Administration, Business Administration, Marketing, or a related field, and two (2) years of experience in customer service, event management, and staff supervision, demonstrating strong organizational and problem-solving skills.

Or, six (6) years of equivalent relevant work experience in customer service, event management, and staff supervision.

ABILITIES AND COMPETENCIES ESSENTIAL TO THE FUNCTION OF THE JOB

Communication and Comprehension

• Ability to effectively communicate both verbally and in writing to convey clear, well articulated information.
• Ability to understand, speak, and write English in order to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills that allow professional representation of Liberty University.
• Strong organizational skills.
• Strong computer skills.

Problem Solving

• Intuitively able to reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature.

Physical and Sensory Abilities

• May be required to travel to events and venue on campus or the local area.
• May be required to sit to perform deskwork or type on a keyboard.
• Regularly required to hear and speak in order to effectively communicate orally.
• Regularly required to stand, walk, and climb stairs to move about the campus.
• Handle materials, reach overhead, kneel or stoop in order to conduct business.
• Regularly lift 15 or fewer pounds.

WORKING CONDITIONS

Work Environment

The working environment for this position is primarily a climate-controlled setting with moderate noise levels, typical of an event venue or office. However, this role requires frequent work during evening hours and at events that may have low lighting conditions. Additionally, the position involves facilitating events outdoors on occasion. This role also includes standing and walking for extended periods, and navigating crowded areas.

Driving Requirements

Employee is required to travel in performing the duties and responsibilities of the position, the use of one’s personal vehicle (or LU vehicles) may be required for travel.  Proof of a valid driver’s license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee’s position.

 

 

Time Type

Full time

Location

Onsite

 

 

Pay Range

Compensation is determined based on factors such as qualifications, experience, education, skills, and certifications, along with University needs and external market conditions. Market benchmarks may be used, as appropriate, in combination with internal equity to ensure pay is fair and aligned with the broader compensation structure.

The position may also be eligible for comprehensive benefits, including health insurance, retirement plans, and tuition assistance.

 

 

$16.83 - $21.63

 

 

The University is an Equal Opportunity Employer. We believe it is our moral and legal obligation to meet the responsibility of ensuring that all management practices regarding employees are conducted in a nondiscriminatory manner. In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including state of employment protected classes. It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job. All personnel related activities such as compensation, benefits, transfers, job classification, assignments, working conditions, educational assistance, terminations, layoffs, and return from layoffs, and all other terms, conditions and privileges of employment will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status or other applicable status protected by law, including all applicable state of employment protected classes. The University is a Christian religious-affiliated organization; and as such, is not subject to religious discrimination requirements. The University’s hiring practices and EEO discrimination practices are in full compliance with both federal and state law. Federal law creates an exception to the “religion” component of the employment discrimination laws for religious organizations (including educational institutions), and permits them to give employment practice preference to members of their own religious beliefs.