As the Housekeeping Coordinator, you will serve as the vital communication link between housekeeping staff, other departments, and hotel management. You will ensure the smooth and efficient operation of the housekeeping department by managing administrative duties, coordinating daily activities, and maintaining high standards of service and cleanliness expected in a luxury environment. This role requires exceptional organizational skills, attention to detail, and a strong commitment to guest satisfaction.
DUTIES & RESPONSIBILITIES:
- Coordinate daily housekeeping operations including room assignments, special requests, and service prioritization.
- Communicate effectively with Room Attendants, Housepersons, and Supervisors to ensure timely and accurate room status updates.
- Maintain close coordination with Front Office, Engineering, and other departments for efficient room turnover and guest satisfaction.
- Input and manage data in property management systems including room status, maintenance issues, and guest preferences.
- Monitor inventory and requisitions for linens, cleaning supplies, and amenities as needed.
- Prepare and distribute daily reports including room occupancy, arrivals, departures, and VIP or special requests.
- Respond to guest requests or complaints related to housekeeping services promptly and professionally.
- Support the Housekeeping leadership team in administrative duties such as scheduling, timekeeping, and training documentation.
- Ensure compliance with hotel standards, safety procedures, and hygiene protocols.
- Assist with inspecting rooms when required to ensure quality and readiness.
- Assist in maintaining a high morale level in the department by displaying a positive attitude.
- Maintain clean and organized work area, including storage areas.
REQUIRED SKILLS & EXPERIENCE:
- Minimum one year in a hotel or hospitality environment.
- Bilingual with verbal & written proficiency in English and Spanish.
- Knowledge of front and back of-house operations.
- Previous experience in handling phone calls and computer systems.
- Extreme attention to detail in all areas, organizational skills, and strategic thinking.
- Excellent communication skills – oral and written.
- Excellent guest service skills.
- Flexibility to work varied shifts including weekends, holidays, and evenings.
- Professional appearance and demeanor.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
- Must be able to lift equipment, supplies, etc. of at least 30 pounds.
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
- The role may require extended periods of time on your feet, especially during peak hotel hours or events.
- Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
- Available to work varied shifts, including nights, weekends, and holidays.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
