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The Cooper, Nashville, TN, USA
Onsite
The Housekeeping Supervisor at The Cooper Hotel plays a critical leadership role in ensuring that all guest rooms, suites, and public spaces at the hotel meet the highest levels of cleanliness, luxury presentation, and maintenance in accordance with Forbes 5-Star standards. This position is responsible for supervising room attendants, housepersons, and public area attendants during daily operations. The ideal candidate will lead by example, provide coaching, conduct detailed inspections, and ensure an immaculate and welcoming environment that reflects refined Southern hospitality.
DUTIES & RESPONSIBILITIES:
Supervise and coordinate the daily activities of assigned housekeeping team members, ensuring all rooms and public areas are cleaned and serviced on time and to exacting standards.
Conduct detailed inspections of guest rooms, corridors, public spaces, and back-of-house areas to ensure cleanliness, proper setup, and Forbes-standard presentation.
Monitor progress and reassign duties as needed based on occupancy and workflow.
Communicate room status, out-of-order rooms, and any service issues with Front Office and Engineering in real time.
Lead pre-shift briefings to review guest arrivals, VIPs, group blocks, special requests, and safety topics.
Train, mentor, and support new and existing staff in cleaning techniques, equipment usage, service etiquette, and Forbes standards.
Provide ongoing coaching and feedback; escalate any performance issues to leadership as appropriate.
Foster a respectful, professional, and team-oriented environment with a focus on excellence.
Respond promptly and professionally to guest requests or concerns, ensuring timely follow-up and service recovery where needed.
Coordinate with Guest Relations and Front Office for VIP room setups, amenities, and turndown preferences.
Verify that guestroom supplies, linens, and amenities are fully stocked and in pristine condition.
Monitor supply usage and report inventory needs to the Housekeeping Coordinator.
Ensure equipment is properly maintained and that safety protocols are followed at all times.
Report any maintenance issues, damage, or lost-and-found items immediately per hotel procedures.
Uphold strict adherence to OSHA safety regulations, chemical handling procedures, and hotel sanitation policies.
Support emergency response efforts and ensure team members are trained in evacuation and safety protocols.
REQUIRED SKILLS & EXPERIENCE:
High school diploma or equivalent required; associate’s or bachelor's degree in Hospitality or related field preferred.
Minimum 2–3 years of housekeeping experience in a luxury hotel or resort, with at least 1 year in a supervisory or team lead capacity.
Prior experience working in a Forbes 5-Star or AAA Five Diamond property strongly preferred.
Strong attention to detail, organizational skills, and guest service mindset.
Excellent communication skills; bilingual preferred.
Proficiency with housekeeping systems is an advantage.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
Must be able to walk, stand, reach, stoop, bend, and lift for extended periods.
Ability to lift up to 30–40 lbs and push housekeeping carts.
Flexible to work mornings, evenings, weekends, and holidays as needed based on business levels.
Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.