Housing Neighborhood Services Projects Coordinator

Department: Housing & Neighborhood Services Department

Salary: $85,288.00 - $122,601.49 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork, openness, accountability, productivity, and employee development

• Providing all customers with courteous, responsive, accessible, and seamless quality services

• Taking initiative to identify, analyze, and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

Housing & Neighborhood Services focuses on creating vibrant, diverse neighborhoods through the delivery of five major service areas: Community Engagement, which works to create successful neighborhoods where people of diverse backgrounds and incomes can build successful lives; Code Enforcement, which works to improve the appearance of communities and maintain standards of living; Housing Services, which provides housing and other programs and services for families residing in the City of Charlotte; CharMeck311, which provides important information and services for customers in the City of Charlotte and Mecklenburg County; and the Office of Youth Opportunities, which works with youth and young adults in the community to provide resources and opportunities for growth and upward mobility.

The Neighborhood Services Projects Coordinator manages a portfolio of place-based projects designed to support neighborhood stability, economic mobility, and community revitalization across Charlotte. This role combines project management, cross-departmental coordination, stakeholder engagement, and data-informed planning to advance projects from concept through implementation. The position works with residents, businesses, community organizations, City departments, and other partners to align investments with local needs and deliver measurable community benefits.

Major Duties and Responsibilities:

• Lead the coordination and management of a portfolio of neighborhood-focused projects by developing scopes, work plans, schedules, milestones, budgets, and deliverables and by working closely with internal staff, consultants, contractors, community partners, and other stakeholders to move projects forward in a timely manner while maintaining strong customer service.
• Manage place-based initiatives that may include neighborhood revitalization, public-realm and infrastructure improvements, placemaking, community facilities, commercial corridor support, neighborhood stabilization, capacity-building, and other projects intended to improve quality of life and expand access to opportunity.
• Build and maintain effective partnerships with residents, neighborhood and business organizations, community-based organizations, property owners, institutions, private-sector partners, and local, state, and federal agencies involved in project planning and implementation.
• Plan and support meaningful community engagement throughout the project lifecycle, including public meetings, focus groups, presentations, stakeholder briefings, and other outreach activities; document feedback and incorporate community input into project strategies and decisions as appropriate.
• Monitor project implementation through regular coordination, site visits, progress reviews, and documentation of project status; track risks, dependencies, timelines, milestones, and deliverables and identify or escalate issues requiring resolution.
• Coordinate project administration, including procurement and contracting activities, review and processing of invoices, budget and expenditure tracking, maintenance of project files, and compliance with applicable City policies, funding requirements, and record-keeping standards.
• Prepare project reports, presentations, briefing materials, and status updates for department leadership, elected officials, community stakeholders, and partner organizations; communicate project goals, progress, challenges, and outcomes in a clear and accessible manner.
• Support problem solving and implementation of community-led solutions by connecting neighborhoods and partners to appropriate programs, technical assistance, funding opportunities, and City or external resources.
• Research best practices and innovative approaches to guide solutions to complex neighborhood challenges.
• Participate on interdepartmental teams, collaborative boards, committees, and special initiatives as assigned, and perform other related project management and community development work as required.
   

Knowledge, Skills & Abilities:

• Strong project management and organizational skills, with the ability to manage multiple projects, priorities, schedules, budgets, and deliverables simultaneously.
• Knowledge of neighborhood revitalization, community development, place-based investment, economic mobility, public-sector programs, or related fields, or the ability to learn quickly.
• Strong analytical and problem-solving skills, including the ability to assess neighborhood conditions, synthesize qualitative and quantitative information, identify risks and opportunities, and develop practical recommendations.
• Clear written and verbal communication skills, including the ability to prepare concise reports and presentations and explain technical or complex information to varied audiences.
• Ability to facilitate meetings and community conversations with diverse participants using diplomacy, active listening, sound judgment, and sensitivity to community context.
• Experience or familiarity with project tracking, data management, reporting, mapping, or information management systems; proficiency with Microsoft Office tools, particularly Excel, PowerPoint, Word, and Outlook.
• Ability to work independently and collaboratively in a fast-paced, results-oriented environment, exercise initiative, manage competing priorities, and follow through on commitments.
   

Preferred Qualifications:

• Bachelor’s degree in urban planning, public administration, community development, economic development, business administration, real estate, construction management, or a related field; or equivalent combination of education and experience.
• Three or more years of experience in project or program management, neighborhood revitalization, community development, local government, infrastructure, economic development, or a related field.
• Experience managing or coordinating place-based projects involving multiple stakeholders, public investments, community engagement, contracts, grants, or capital improvements.
• Familiarity with urban design, neighborhood planning, geographic information systems (GIS), data analysis, public-sector procurement, or grant-funded programs is a plus.
• Bilingual skills (Spanish/English) preferred but not required.
   

Minimum Qualifications:

Requires a high school diploma or equivalent with seven years of relevant work experience, an associate degree with five years of relevant work experience, a bachelor’s degree with three years of relevant work experience, or a master’s degree with one year of relevant work experience, along with knowledge of Microsoft Office.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby, where self-service application kiosks are available. They are located in our office at 700 East 4th Street, Suite 200, Charlotte, NC 28202. We are open Monday through Friday, from 9:30 a.m. to 3:30 p.m. (EST), excluding official City holidays.

For questions about your application or the hiring process, please email Careers@ci.charlotte.nc.us.

The City of Charlotte is committed to making our services and programs accessible to all. Upon request, auxiliary aids, written materials in alternate formats, language access, and other reasonable accommodations or modifications will be provided. To make a request, please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.