Housing Operations Manager

Responsibilities:

• Develop and coordinate all processes and committees related to the assignment of student housing, including the traditional school year housing and summer housing.

• Assists Housing Coordinators with customer service complaints with parents/students.

• Review, update and create campus residential policies alongside various staff including, but not limited to, the Dean of Students, Director of Housing and Residence Life staff.

• Use the StarRez housing management system to maintain and analyze data, create and distribute reports, and assist with housing projections.

• Coordinate check-in, check-outs, building audits and walk-throughs alongside Residence Life.

• Collaborate with university marketing department to create and maintain housing related materials and resources.

• Act in the Director of Housing’s absence when necessary, ensuring uninterrupted communications with leadership in other departments.

• Assists the Director of Housing in the creation, management and oversight of the Housing department’s fiscal budget.

• Continually maintain and build new relationships with similar institutions, professional vendors and other university stakeholders to ensure industry-best products and services are offered to residents.

• Hold to and research industry-best practices and education by subscribing to industry trade literature, attending industry conferences and interacting in professional organizations.

• Meet weekly with direct reports to coach, receive project status updates, and provide professional assistance.

• Plan and create staff professional development and team building activities and opportunities.

Minimum Qualifications:

• Bachelor’s degree required from a regionally accredited institution.

• 3 years’ experience in student affairs, e.g, residence life, housing, student activities or other related student facing customer service role.

• Ability to coach, counsel, advise and mentor staff effectively.

• Ability to represent the University and Housing Operations in a professional manner.

• Strong interpersonal skills. 

• Excellent organizational and problem resolution skills.

• Proficiency with computer systems and software such as housing management software, student management software, etc. and MS Office Suite software.

• Must pass background check.

• Must have valid driver’s license and clean driving record.

• Willingness to occasionally work outside of normal business hours including evenings, weekends and holidays.

• Provide a positive example to students by supporting the University’s Doctrinal Statement, Ethical Position Statement and Mission of Grand Canyon University.

Preferred Qualifications:

• Lead or supervisory experience.

• Master’s Degree.

• An understanding of student development issues in post-secondary education helpful.