Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Are you an HR professional who is interested in working for a 7,000+ employee global software company, with a talented HR team that develops and delivers people solutions to help drive the company’s strategy forward? If so, this could be the role for you.

It is an exciting time at Genesys as we usher in a new era of consumer hyper-personalization leveraging our Cloud, AI and 3B+ daily interactions with consumers. It is a time of exciting change at Genesys as we evolve into an AI-first SaaS company while ensuring we continue to meet the needs of our existing customer base.

Genesys Hungary is home to 300+ employees, with a strong focus on Software Engineering and technology. This role offers an opportunity to work closely with our Hungary HR Lead and gain broad HR Business Partner experience in a dynamic, international technology environment.

What this role is:

As an Associate HR Business Partner / HR Generalist, you will work closely with the Hungary HR Lead to deliver a great employee and manager experience across our Hungary organization.

You will coach and guide managers on day-to-day people topics, support employee relations and employee experience matters, conduct employee check-ins, manage key elements of our internship program, support recruitment efforts from an HRBP perspective and contribute to talent and leadership development activities.

You will also work with people data to identify trends, understand what is happening across the organization and help translate those insights into practical actions.

As part of the local HR team, you will play an important role in maintaining and further developing the strong culture and employee experience of our Hungary office.

The role provides an excellent opportunity to further develop your HR Business Partner capabilities while gaining exposure to a broad range of people topics within a global organization.

How you’ll work:

This is a broad and hands-on HR role covering different aspects of the employee lifecycle.  You will be part of a collaborative local and global HR team, working closely with the Hungary HR Lead, HR Shared Services, Talent Acquisition and our specialist HR teams.

You will have ownership of a broad range of day-to-day HRBP activities while partnering with the Hungary HR Lead on more complex employee relations, organizational and business topics. You will be expected to build strong relationships with managers and employees, stay close to what is happening across the organization, and proactively identify where HR support can make a difference.

This role offers a combination of hands-on HR work, manager and employee support, program ownership and exposure to broader HRBP topics — with the opportunity to gradually take on greater scope and responsibility.

Primary Responsibilities:

• Partner with the Hungary HR Lead to deliver local and global HR programs and people initiatives across the Hungary organization.
• Build trusted relationships with managers and employees, providing day-to-day coaching and guidance on performance, engagement, employee relations and other people topics.
• Support employee relations (ER) cases, partnering with the Hungary HR Lead on more complex matters and ensuring alignment with Hungarian employment requirements and Genesys practices.
• Conduct employee check-ins and stay close to the employee experience, identifying emerging themes, risks and opportunities across teams.
• Work with people data to identify trends and patterns and translate them into meaningful insights and practical recommendations.
• Manage key elements of the Hungary internship program, partnering with interns, managers, mentors, Talent Acquisition and other stakeholders.
• Partner with Talent Acquisition on hiring activities and provide HRBP support throughout the recruitment and selection process.
• Work closely with HR Shared Services and specialist HR teams to support employees and managers across the employee lifecycle.
• Support performance, talent and employee engagement programs, as well as leadership and manager development activities.
• Contribute to local culture, engagement, communication and community initiatives that make Genesys Hungary a great place to work.
• Support organizational changes and other people initiatives while maintaining a good working knowledge of the Hungarian employment environment.
• Ensure HR activities, documentation and follow-up are handled accurately and consistently, while working collaboratively across our global HR organization.

What you’ll bring to the table:

• Bachelor’s or Master’s degree in Human Resources, Business, Psychology or another relevant field preferred.
• Approximately 3-5 years of broad HR experience, ideally in an HR Generalist, HR Business Partner or similar role.
• Practical experience handling employee relations and employee experience matters.
• Good working knowledge of the Hungarian employment environment and key employment law principles, with the ability to recognize when additional legal or specialist guidance is needed.
• Experience working directly with managers and employees on day-to-day people matters.
• Native Hungarian and fluent English. Excellent communication skills, both written and verbal.
• Strong interpersonal skills and the ability to build trusted relationships across different levels of an organization.
• Good coaching, questioning and influencing skills, with an interest in continuing to develop these capabilities.
• Strong analytical skills and comfort working with HR data, identifying trends and drawing meaningful conclusions rather than simply reporting numbers.
• Strong attention to detail and a commitment to accuracy, particularly when working with employee information, documentation and HR processes.
• Good organizational and project management skills, with the ability to manage multiple priorities and follow through on commitments.
• A proactive, curious and hands-on approach , comfortable taking ownership while knowing when to ask for support.
• Sound judgment and the ability to handle sensitive and confidential situations with discretion.
• Ability to work effectively in a fast-moving, international and highly matrixed environment.
• Interest in employee experience, organizational culture, talent development and manager capability.
• Experience in the technology/software industry is an advantage, but not required.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

Get notified about relevant opportunities.

Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai. 

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.