Job Title
HR Labor Relations Advisor
Job Description Summary
This individual will provide end-to-end HR operational support to employees across the US and Canada, managing employee inquiries, maintaining payroll & benefits records in Workday, and supporting union and compliance audit activities. The role partners closely with HR stakeholders to deliver accurate, timely service and drive continuous process improvements.
Job Description
About the Role:
- Serve as an experienced HR Advisor supporting employees across the US and Canada within a large, complex organization.
- Manage end‑to‑end HR administrative and clerical activities, including timely and accurate responses to employee inquiries across multiple channels.
- Process and maintain employee deduction records in Workday (e.g., union dues, 401(k), voluntary and mandatory deductions) to support payroll accuracy and compliance.
- Prepare and support periodic union and compliance audits by gathering documentation, generating reports, and ensuring audit readiness.
- Collaborate with HR Centers of Excellence and stakeholders to meet SLAs/KPIs, support Tier 1 and Tier 2 cases, and contribute to process improvements and projects.
About You:
- Strong knowledge of HR practices across the full employee lifecycle, from hire through retirement, within a complex business environment.
- Proven experience using HR systems (preferably Workday), HR ticketing tools, JDE, and reporting for data accuracy and compliance.
- Ability to manage union-related processes, contractual requirements, and employer benefit payment reconciliation.
- Demonstrated customer service skills with the ability to communicate clearly via email, phone, chat, and messaging platforms.
- High attention to detail, strong documentation standards, and the ability to identify, resolve, and escalate issues effectively.
- Amenable to work at night, and during Philippine holidays.
INCO: “Cushman & Wakefield”
