The HR Operations Effectiveness Analyst is responsible for implementing and supporting processes and solutions, used by the HR Operations team, to effectively meet HR division and Center of Excellence (COE) requirements while providing for the operational needs of the Product Operating Model. As needed, the Analyst augments the HR Operations team by participating in the delivery of core services such as call and case management and process delivery.
The incumbent must demonstrate strong verbal and written communication skills and the ability to work independently and partner effectively. The incumbent will be relied on to deliver on key initiatives and must develop and manage work plans/roadmaps.
The incumbent will be responsible to articulate opportunities, plan and onboard new processes, determine resources required, provide progress updates and track metrics/create dashboards to offer insights for decision-making and measure performance.
DUTIES & RESPONSIBILITIES:
- Manage content/knowledge tools and resources and ensure information is accurate, accessible, and up to date.
- Lead continuous improvement (CI) initiatives, including root case analysis and process improvement.
- Identify risks and implement and monitor HR Operations controls.
- Establish performance metrics, partner to create dashboards and communicate performance outcomes.
- Completes Quality Assurance evaluations of HR Service Center Representatives.
- Enhance process by which operational business tasks are completed.
- Partner with cross-functional entities to improve the employee experience with process and technology, deliver value and provide excellent client service.
- Model Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.
QUALIFICATIONS & SKILLS:
Required:
- Bachelor’s degree in human resources, business, psychology, communications, or related field; or equivalent work experience.
- 3+ years of experience in Human Resources, HR Operations, or related area.
- Strong strategy execution/implementation, organization, and project management skills with demonstrated ability to adapt to change and reprioritize plans.
- Strong business acumen, and strength in execution with excellence.
- Data-driven decision-maker with strong personal and professional judgement.
- Strong collaboration skills with the ability to partner with others at all levels within the organization.
- Experience in a contact center environment with a solid understanding of HR processes and practices.
- Ability to quickly learn, manage, and improve complex business processes.
- Strong organization and attention to detail with a focus on accuracy, documentation, and compliance.
- Effectively manage competing priorities and shifting demands.
- Maintain structure and accountability while remaining adaptable to change.
- Communicative and work well independently.
- Proficient in MS office products, including Word, Excel, PowerPoint, and Outlook
- Demonstrated ability to manage sensitive information with discretion and uphold the highest standards of confidentiality.
- Ability to travel occasionally for key meetings or initiatives.
Preferred:
- Case Management tool experience.
- Familiarity with financial services.
- Strong knowledge of key messages, insights, and data visualization techniques.
- Ability to articulate and represent a complex strategy in a simple and understandable manner.
- Experience with foundational HR data, HR concepts/practices, HR information systems and applications.
- Strong interest in growing and developing in the HR field.
- Strong research and analytical skills are a plus.
- Continuous Improvement / Lean Six Sigma experience.
Pay Transparency
Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $70,434.00 - $95,294.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important.
Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits.
The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion.
Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.
Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to human.resources@thrivent.com or call 800-847-4836 and request Human Resources.
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