At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
We are looking for a Senior Program Manager – HR Operations to drive operational excellence, process optimization, and scalable innovation. Sitting directly within HR Operations, this role serves as a key operational engine for modernizing how we work—focusing on business process design, seamless M&A operational readiness, and modern tool enablement (including practical AI and automation).
In this role, you will partner closely with our Corporate Engineering & IT team (CEIT), as well as cross-functional leaders in Team Member Experience, M&A, Talent Acquisition, Total Rewards, Legal, and IT. Your focus will be on bridging business strategy with operational delivery: evaluating workflows, streamlining integrations, and driving organizational change and adoption with greater speed and efficiency.
The ideal candidate is both a seasoned project manager and an operational innovator. You deeply understand core HR business processes, know how to integrate acquired teams smoothly, and can partner with technical leads to pilot, launch, and scale workflows that enhance the employee experience.
Success in this role will be measured by: The efficiency, quality, and adoption of HR operational solutions delivered—including reduced SLA turnaround times, smooth integration of acquired operational processes, elimination of manual friction, improved employee CSAT, and increased capability across the People organization.
Responsibilities:
HR Process Optimization
- Identify & Streamline High-Impact Workflows: Evaluate end-to-end HR processes across the employee lifecycle to eliminate friction, improve accuracy, and incorporate automation where appropriate.
- Translate Business Needs for Technical counterparts: Map out clear "as-is" and "to-be" operational processes and success metrics, allowing technical and engineering partners to convert them into actionable specs.
- Serve as an HR Operations Advisor: Help HR functional leads understand operational best practices, evaluate current state bottlenecks, and identify practical opportunities for process redesign and technology enablement.
M&A Integration & Operational Readiness
- Lead HR Ops M&A Execution: Partner with cross-functional M&A leads to assess incoming HR systems, policies, and operational processes during corporate transactions.
- Harmonize & Consolidate: harmonize acquired employee workflows into Lyft's core HR Operations service delivery model with minimal business disruption.
- Change & Onboarding Support: Oversee operational readiness plans to ensure acquired employees transition smoothly into Lyft’s HR tools, service desks, and operational standards.
Technical Partnership & Tool Delivery
- Liaison to CEIT & Solution Architecture: Partner hand-in-hand with the AI Business Solution Architect (PeopleTech) and IT teams to co-design, validate, and launch HR technology solutions (including automation, and AI workflows).
- Pilot & Solution Validation: Utilize light-touch automation, low-code tools, and digital platforms to prototype quick operational improvements and test solutions before full-scale deployment.
- User Acceptance Testing (UAT): Lead UAT and operational readiness reviews to ensure enterprise tools built in core systems (Workday, Greenhouse, Jira, etc.) solve business needs cleanly.
Enablement, Change Management & Governance
- Drive Capability & Adoption: Lead change management strategies for new HR programs, offering hands-on workshops, clear documentation, training materials, and practical "how-to" playbooks.
- Embed & Support: Pair directly with HR business partners, recruiters, and ops specialists to build confidence and capability in adopting new operational workflows and technology tools.
Experience:
- 5+ years of Program/Project Management experience, specifically within HR Operations, HR Systems Transformation, or HR Service Delivery.
- Experience with AI, HR Technology & Automation: Experience leveraging AI enabled tools and HR tech (e.g., LLMs, smart intake, automated routing) to optimize business processes.
- Demonstrated M&A Experience: Hands-on experience supporting M&A activity, specifically around HR operational integration, system consolidation, and process harmonization.
- Proven Technical Partnership: Track record of serving as the operational bridge between business teams and technical partners (e.g., Solution Architects, Product Managers, IT Engineers).
- Cross-Functional Change Management: Demonstrated ability to drive alignment, lead complex change initiatives, and inspire tool adoption across non-technical stakeholders in a matrixed environment.
- Data Privacy & Compliance Mindset: Deep appreciation for PII protection, data privacy standards, and regulatory considerations in employee operations.
Nice-to-Haves
- Experience in high-growth tech environments or organizations undergoing significant operational scaling.
- Deep familiarity with core People enterprise systems (e.g., Workday, Greenhouse, Jira, Slack).
- Hands-on experience with business automation platforms (e.g., Workato, UiPath, Power Automate, Slack Workflows).
Benefits:
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership
Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid
The expected base pay range for this position in the Nashville area is $88,560-$110,700, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
