HR Operations Specialist
Summary: The HR Operations Specialist is responsible for the administration, coordination and continuous improvement of core HR operations, including payroll, HR systems, employee lifecycle management, workforce analytics, benefits administration, training coordination, compliance activities and HR projects. The role acts as a central point for HR operational excellence, ensuring accurate processes, reliable data, regulatory compliance and a high-quality employee experience while supporting HR leadership with workforce insights and program delivery.
Principal Responsibilities:
- Payroll governance and administration
- Reporting and workforce analytics
- HR systems administration
- Employee lifecycle administration
- Absence management administration
- Benefits and pension administration
- Employe Tax Adminstration
- Training coordination
- Recruitment coordination
- Workforce planning support
- HR project support
- Change program administration
- Visa and expatriate administration
- Audit and compliance support
KEY TASKS / RESPONSIBILITIES
Payroll Governance & Administration
- Coordinate monthly payroll processing activities and ensure payroll instructions are complete, accurate and appropriately approved prior to processing.
- Maintain records of all employee pay changes, including promotions, salary adjustments, allowances, transfers and other payroll-related transactions.
- Liaise with payroll providers to ensure approved payroll instructions are accurately processed.
- Perform payroll validation checks and support payroll reconciliation activities.
- Support employees with payroll-related enquiries and escalate complex matters as appropriate.
- Ensure payroll records and supporting documentation are maintained in compliance with audit requirements.
- Monitor payroll schedules and ensure payroll deadlines are achieved.
Reporting & Workforce Analytics
- Produce regular HR reports including headcount, turnover, recruitment activity, absence, overtime, training, diversity and workforce demographics.
- Maintain workforce dashboards, scorecards and HR metrics reports.
- Analyse HR data and identify trends, anomalies and areas requiring further investigation.
- Prepare monthly, quarterly and annual workforce reports.
- Maintain workforce planning data, including vacancies, recruitment statistics, attrition and organisational changes.
- Support HR leadership with data required for budgeting, resource planning and management reporting.
- Ensure the integrity, accuracy and confidentiality of HR data.
HR Systems Administration
- Maintain accurate employee data within HR information systems, including iConnect and other HR platforms.
- Process employee lifecycle transactions, including new hires, promotions, transfers, salary changes and terminations.
- Conduct periodic audits of HR data and records.
- Support employees and managers with HR system and self-service enquiries.
- Generate HR reports and employee documentation from HR systems.
- Support HR system enhancements, testing and implementation activities.
- Maintain compliance with company data management and record retention requirements.
Employee Lifecycle Administration
Recruitment & Onboarding
- Coordinate recruitment activities, including job advertising, interview scheduling and candidate communications.
- Support preparation of offer letters, employment documentation and onboarding activities.
- Maintain recruitment records and recruitment activity trackers.
- Coordinate employee induction and onboarding program.
Employee Changes
- Process employee transfers, promotions, salary changes and employment status updates.
- Maintain accurate employee records and personnel files.
Offboarding
- Coordinate resignation, retirement and termination administration.
- Manage exit documentation, exit interviews and leaver checklists.
- Prepare terminal benefit calculations and supporting documentation.
- Coordinate required notifications to internal and external stakeholders.
Absence Management Administration
- Maintain accurate records of leave, sickness absence and other employee absences.
- Monitor absence levels and provide regular reports to HR leadership.
- Coordinate long-term sickness administration and employee communications.
- Liaise with Occupational Health and medical providers where required.
- Ensure absence records are accurately maintained in HR systems.
- Follow up on leave balances, outstanding documentation and return-to-work requirements.
Benefits & Pension Administration
- Administer employee benefit programmes including medical, insurance and pension schemes.
- Serve as a point of contact for employee enquiries relating to benefits and pension administration.
- Maintain pension records and coordinate monthly pension remittance reporting.
- Liaise with Pension Fund Administrators and other benefits providers.
- Support benefits enrolments, changes and employee communications.
- Maintain accurate employee benefit records and compliance documentation.
- Assist with annual benefits reviews and employee awareness initiatives.
Employee Tax Administration
- Serve as the primary HR coordinator for employee tax filing and tax-related administrative activities.
- Coordinate the collection and validation of tax documentation from both national and expatriate employees.
- Compile, maintain and securely store employee tax records and supporting documentation.
- Prepare employee tax schedules and required supporting documents for submission to Finance, tax consultants and relevant authorities.
- Liaise with employees, Finance and external tax consultants to support timely completion of annual tax filing activities.
- Monitor tax filing deadlines and maintain tax compliance trackers.
- Prepare reports on employee tax filing status, outstanding submissions and compliance activities.
- Ensure confidentiality and compliance with statutory and data privacy requirements relating to employee tax information.
Training & Development Coordination
- Coordinate annual training plans, training schedules and development activities.
- Maintain training records and employee learning histories.
- Support training needs analysis through data collection and reporting.
- Coordinate employee participation in internal and external training programmes.
- Maintain training dashboards and management reports.
- Administer Industrial Training Fund (ITF) documentation and reimbursement processes.
- Gather and report training feedback and participation metrics.
HR Project Support
- Support HR projects through planning, coordination, data gathering and reporting.
- Prepare project documentation, presentations and status updates.
- Monitor project actions, timelines and deliverables.
- Coordinate project meetings and maintain project records.
- Assist with implementation of HR initiatives and programmes.
- Provide analytical and administrative support for project activities.
Change Programme Administration
- Provide administrative support for organizational change initiatives.
- Prepare employee communications and supporting documentation.
- Coordinate meetings, workshops and consultation logistics.
- Record meeting minutes and track action items.
- Maintain project documentation and compliance records.
- Support change programme reporting and document control activities.
Audit & Compliance Support
- Prepare documentation required for internal and external audits.
- Maintain HR compliance records and statutory documentation.
- Coordinate audit requests and document retrieval activities.
Qualifications:
- HR Degree – Preference will be given to candidates with HR Degree or Business Degree.
- CIPM Qualified - Preference will be given to candidates with CIPM qualification or its equivalent.
Skills:
- Proven experience in delivery of HR Administration·
- Good knowledge of the Nigerian Labor Law.
- Excellent attention to detail.
- Excellent planning and organizational skills·
- A good communicator, able to develop relationships both internally and externally.
- Adopt a proactive approach to managing work.
- Problem analysis and problem-solving ability is required to ensure solutions are determined.
- Is collaborative, works with all stakeholders to deliver results and keep others informed.
- Is resilient and able to work in a fast-paced environment. Ability to juggle conflicting priorities and volumes of work.
Experience:
- Previous experience of working in an HR environment.
- Experienced in handling confidential information.
- Excellent all-round administrative skills, especially high-volume work.
- Knowledge of Microsoft Office Software to intermediate level · Use of Workday or alternative HR Information System would be desirable.
