About Towne 

Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities. For more information, visit www.towne.com and follow us on LinkedIn. 

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The HR Support Specialist provides direct support to associates, managers, and HR teams within a centralized HR function. This role focuses on managing various HR-related inquiries, delivering high-quality customer service, and maintaining accurate HR data. Responsibilities include responding to inquiries via phone and online regarding company policies, procedures, and ethical guidelines. This role is expected to exemplify customer service excellence and proactively develop solutions that enhance the associate experience while addressing process challenges to improve overall operational efficiency.

Job Details

Compensation: Towne is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $48,000 - $72,000.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

 Essential Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

Descriptive Statement(s) 

% of Time 

HR Support:  

• Provide timely and effective responses to inquiries from associates, managers, and HR teams regarding HR policies and procedures. Establish and maintain effective, positive relationships with Towne Park associates and leadership by providing prompt and accurate results to inquiries surrounding information requests, consultation, and guidance surrounding policy, practice, and procedures. 

• Tracks, resolves, and escalates issues on topics including, but not limited to, benefits, payroll, time management, systems access, and general Human Resources inquiries.  

• Intake, strategically prioritize, and apply policy/process expertise to resolve HR policy/process inquiries, transactions, and escalations, especially those that are executive-level, high-visibility, and/or complex (e.g., paycheck discrepancies, final pay disbursement, leaves of absences, position changes).  

• Support managers in problem solving, provide guidance and direction through links, job aides, and support.  Interpret HR policies and address associate and manager questions, and escalate to Senior HR Manager, Field or HR Leadership, or appropriate SME depending on the level of complexity or level of associate. 

• Uphold and promote adherence to company policies, procedures, and ethical standards in all HR interactions. 

40% 

HR Data Integrity & Maintenance:  

• Review, process, create, and ensure integrity of all workforce-related employment actions. Identify when employment action should be taken and ensure the accurate and timely entry of the appropriate action in accordance with regulatory, procedural, and policy requirements. 

• Maintain and update HR records and databases, ensuring data integrity and confidentiality. 

• Enter and approve transactions in the HRIS, maintaining accurate HRIS data entry and reporting, ensuring compliance with onboarding documentation, associate job changes, and pay. 

• Generate and analyze HR reports, as needed, to track trends, performance metrics, and compliance. 

25% 

Compliance & Legal: 

• Submit or verify information relating to unemployment claims and provide requested supporting documentation, review unemployment decisions, and coordinate attendance for requested hearings. 

• Respond, provide, and assist with documentation for subpoenas and various legal requests. 

• Conduct periodic audits of HR records to ensure compliance with federal, state, and local laws.  

15% 

Training and Support: Assist in training HR team, associates, and managers on HR related systems, tools, and procedures to ensure understanding and compliance. 

20% 

The total amount of time for all functions of the job 

100% 

Education:

• Degree in Business Administration, Human Resources, or other closely related field and one (1) to three (3) years of related experience OR equivalent combination of education and experience 

Work Experience:

• One (1) to three (3) years of previous Human Resources experience with exposure to subject areas including HR Systems, Benefits, & Payroll.
  
  

Knowledge & Skills:

• Computer proficiency and technical aptitude with an ability to utilize advanced function of Microsoft Office (Excel, Word, & Outlook). 
• Energetic, outgoing, customer-oriented personality. 
• High level of personal accountability and a desire to own issues through final completion. 
• Intellectual curiosity. Desire to find answers to questions with minimal to no intervention from manager.  
• Excellent written and verbal communication skills to effectively convey key information to managers and associates. 
• Ability to work independently and effectively plan and set priorities for self to accomplish required tasks. 
• Sense of ownership over one’s work and a strong attention to detail. 
• Ability to read, analyze, and interpret general business correspondence, instruction guides, and training materials. 
• Ability to work flexible hours as needed 
• Experience with Workday preferred. 

Scope

Authority to Act:

Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.

Budget Responsibility:

The employee has control over resources available only.

The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Physical Requirements 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. 

Lifting Requirements 

Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects. 

Working Environment 

The majority of work will be performed in climate-controlled environment but may be exposed to inclement weather and varying degrees of temperatures on occasion. 

Travel 

Travel of up to 10% may be required.