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City of Niagara Falls, New York, United States
Onsite
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
1. Assists with troubleshooting first level issues and researches root cause to help develop mitigation plans
2. Ensures integrations run as expected. Assists with supporting integrations and the development of new integrations
3. May provide after-hours support for critical and time sensitive incidents if they arise and for system maintenance
4. Provides first level end user support at all levels of the organization with system related questions
5. Identifies opportunities to improve HR processes. Works with other HRIS Analysts and Functional Leads to determine configuration options and Best Practices.
6. Assists with interface enhancements and fixes
7. Develops test scripts, performs Systems Integration Testing (SIT) and User Acceptance Testing (UAT) in collaboration with stakeholders
8. Follows Workday governance, change control and approval procedures so system changes are appropriately reviewed, documented and tested before implementation. Works with other HRIS Analysts to assess impact to other areas and users to define change management needs.
9. May coordinate or participate on project activities such as requirements gathering, testing, implementation and change management. Participates on post implementation support.
10. Create reports, dashboards and analytics for ongoing stakeholder needs. Develops and modifies them to support HR operations, compliance, leadership reporting, workforce analysis and business decision making
11. Obtains additional Workday Certifications to continue education in order to become well proficient in capabilities and recommend enhancements to optimize its use.
12. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
13. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
14. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
15. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
16. Attend all necessary meetings.
17. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
QUALIFICATIONS/REQUIREMENTS:
Education/Experience:
1. Must be 18 years of age or older upon employment.
2. Bachelor’s degree in Human Resources, Information Systems, Business Administration or a related field or a combination of education and related experience required
3. Zero (0) to two (2) years of experience with a Bachelor’s degree or two (2) to four (4) years of experience with an Associate’s degree. Experience directly related to HRIS, HR technology, systems administration or business systems experience preferred.
4. No direct Workday experience required, but six (6) to twelve (12) months of Workday experience preferred
5. Support experience with other HCM or ERP systems helpful
6. Strong Microsoft Excel skills
7. Experience working in a 24-7 operation, the Hospitality industry or hourly workforce desired
8. Self-motivated and highly organized with a customer focused mindset
9. Analytical and problem-solving abilities
10. Knowledge of HR practices and direct HR experience preferred
11. High level of data validation and audit abilities
12. Ability to maintain confidentiality and integrity a must\
13. Ability to work in group setting and independently
14. Ability to adjust to changing priorities
15. Excellent attention to detail and strong organizational skills.
16. Excellent interpersonal and communication skills, both verbal and written
Language Skills and Reasoning Ability:
1. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
2. Ability to define problems, collect data, establish facts and draw valid conclusions.
3. Must have the ability to deal effectively and interact well with the customers and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Physical Requirements and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.
1. Must be able to effectively understand and communicate to candidates and employees.
2. Must be able to stand, walk, and move through all areas of the casino.
3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
Compensation is negotiable based on experience and education.
Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.