HRIS Business Operations Manager

Accountabilities

You will provide strategic and operational leadership across HR technology, ensuring that platforms, integrations, data, and support processes deliver consistent value across the organization.

• HRIS Strategy and Platform Leadership

  • Lead the administration, configuration, optimization, and ongoing development of Dayforce HCM and the broader HR technology ecosystem.

  • Develop and maintain an HRIS roadmap aligned with HR priorities, enterprise technology initiatives, business growth, and operational requirements.

  • Identify opportunities to simplify, automate, and improve HR processes through technology while balancing business needs, user experience, system capabilities, risks, and scalability.

  • Monitor HR technology trends, platform capabilities, and vendor roadmaps to recommend improvements and future opportunities.

  • Establish standards for system configuration, enhancements, testing, releases, documentation, and change management.

  • Enterprise Systems and Integrations

    • Represent HRIS requirements in major enterprise technology transformations, ensuring employee data, integrations, controls, and workforce processes are considered in design and implementation decisions.

    • Lead and support integrations between Dayforce, Deltek Vantagepoint, iCIMS, and other enterprise platforms.

    • Partner with Finance and business leaders on ERP initiatives involving employee, organizational, labor, payroll, time, project, and other shared data.

    • Collaborate with IT, Information Security, system owners, vendors, and implementation partners to establish effective integration architecture, data flows, dependencies, controls, and support models.

    • Lead HRIS participation in implementations, upgrades, integrations, testing, data conversions, and other enterprise technology initiatives.

    • Investigate complex cross-system issues, identify root causes, coordinate stakeholders, and drive resolutions through completion.

    • Assess downstream impacts of system and process changes to protect interconnected platforms and business operations.

    • Data Governance, Security, and Controls

      • Oversee the integrity, consistency, and appropriate use of HR and employee data across systems and integrations.

      • Establish data governance practices covering ownership, definitions, validation, reconciliation, and documentation in alignment with IT governance standards.

      • Manage HR system access, role-based security, and data protection practices in accordance with IT and Information Security requirements.

      • Partner with IT and Information Security on audits, access reviews, compliance activities, and control requirements.

      • Maintain documentation covering system configurations, integrations, data flows, procedures, controls, and key architectural decisions.

      • Monitor system and integration performance and proactively address risks affecting data integrity, payroll, financial reporting, employee processes, and business operations.

      • HR Technology Operations and Support

        • Lead HR technology support through the Business Operations service model, ensuring requests and issues are prioritized, routed, resolved, and communicated effectively.

        • Design and manage the HRIS support structure in Freshservice, including intake processes, categorization, forms, workflows, service levels, escalation paths, and knowledge resources.

        • Support iCIMS and other people-related technologies through system administration, integrations, configuration, and continuous optimization.

        • Lead the design and adoption of the HR Service Family workspace.

        • Partner with HR, Payroll, Benefits, Finance, and other stakeholders to translate operational needs into sustainable technology solutions.

        • Identify recurring issues, analyze root causes, and implement long-term solutions instead of relying on manual workarounds.

        • Develop and maintain documentation, procedures, training materials, and knowledge resources to promote consistent system practices.

        • Projects, Optimization, and Change Management

          • Lead and participate in complex HRIS and cross-functional technology projects, from requirements gathering and solution design through testing, implementation, stabilization, and ongoing support.

          • Establish project plans, priorities, requirements, testing strategies, risk assessments, dependencies, and stakeholder responsibilities.

          • Coordinate user acceptance testing and validate solutions against business requirements before implementation.

          • Support communication, training, rollout, and adoption of new systems, enhancements, and processes.

          • Balance immediate operational needs with long-term architecture and business objectives when evaluating solutions and priorities.

          • Reporting and Analytics

            • Partner with HR and business leaders to improve access to accurate, meaningful, and appropriately governed workforce information.

            • Oversee HRIS reporting capabilities, data extracts, interfaces, and recurring reporting processes.

            • Support reporting and analytics solutions that strengthen workforce planning, decision-making, operational visibility, and data consistency.

            • Establish common workforce data definitions and reliable sources of truth across HR, Finance, and other functions.

            • Vendor and Team Leadership

              • Serve as a key contact for HR technology vendors and implementation partners, managing escalations, system issues, enhancement discussions, release planning, and technical coordination.

              • Evaluate vendor capabilities and proposed solutions against business requirements, security expectations, technology standards, and long-term strategy.

              • Lead, develop, and support HRIS team members, including Business Operations Analysts and other assigned resources.

              • Manage team onboarding, support queues, priorities, and workload distribution across administration, projects, enhancements, reporting, integrations, and user support.

              • Build team capabilities through coaching, documentation, cross-training, and knowledge transfer.

              • Promote a collaborative, service-oriented culture with clear accountability for system quality, responsiveness, and results.

              Requirements

              The ideal candidate will bring extensive HRIS and enterprise systems experience, strong technical and business judgment, and a proven ability to lead teams and complex technology initiatives across multiple functions.

              • At least 10 years of progressively responsible experience in HRIS, HR technology, enterprise systems, or related systems roles.

              • Recent experience with Dayforce or a comparable enterprise HCM platform, such as UKG, Oracle, Workday, or SAP.

              • Bachelor's degree in Human Resources, Information Systems, Business, Technology, or a related field, or an equivalent combination of education and experience.

              • Demonstrated experience leading complex system implementations, integrations, enhancements, or transformation initiatives involving multiple business functions.

              • Experience managing integrations between HR, payroll, ERP, financial, recruiting, and other enterprise systems.

              • Strong understanding of HR data governance, system security, role-based access, integrations, testing, change management, and system controls.

              • Proven ability to translate complex business requirements into effective, scalable technology solutions.

              • Experience collaborating with technical and nontechnical stakeholders and explaining complex system concepts in clear business terms.

              • Experience leading, developing, or mentoring HRIS professionals while managing competing operational and project priorities.

              • Ability to work independently and collaborate effectively across departments in remote, hybrid, and office environments.

              • Strong organizational, analytical, communication, and problem-solving skills, with a focus on accountability and responsiveness.

              • Availability to work during Pacific Time business hours, from 8:00 a.m. to 5:00 p.m. PT.

              Preferred Qualifications

              • Experience with Dayforce HCM, Deltek Vantagepoint, iCIMS, and Freshservice, or comparable platforms.

              • Background supporting HRIS/ERP integrations or enterprise technology transformation initiatives.

              • Experience partnering with Finance, IT, Information Security, Payroll, and Human Resources in complex enterprise environments.

              • Knowledge of system governance, data governance, audit controls, integration management, and vendor management.

              • Relevant certifications such as SHRM-CP, SHRM-SCP, HRIP, Dayforce, project management, or other HR, technology, or systems qualifications.

              Benefits

              • Annual salary range of $135,000–$150,000.

              • Compensation based on relevant experience, education, certifications, skills, and work location.

              • Fully remote work arrangement.

              • Opportunity to work with a broad enterprise HR technology ecosystem and lead strategic transformation initiatives.

              • Leadership opportunities and the ability to develop and mentor an HRIS team.

              • Collaborative, employee-owned workplace culture.

              • Commitment to professional growth, accountability, and continuous improvement.