Provide customer service support for Human Resources inquiries and queries involving the HCM system. Provide second tier escalation of inquiries and support system upgrades and system enhancements.

• Provide as second tier support for HR Systems (Workday, Learning Management System, SharePoint, etc.), account administration and security administration system requests. Process system tasks and requests from various areas accurately and in accordance with department SLAs to meet department and audit requirements. Manage and maintain worker documents, announcements, and other system content requests. Perform job and administration functions related to hires and onboarding.

• Serve as the HR Systems primary analyst for assigned areas. Identify and analyze business needs, conducts regular meetings gathering and defining scope and objectives, tracking feature releases, and providing guidance to functional areas. Manage and track all weekly service updates. Responsible for supporting system functional deliverables using project management techniques, to include but not limited to developing project plans, monitoring milestones, and coordinating project process up to successful deliverables. May also aid in the testing execution phase of projects to include collection of project artifacts. Escalate system issues to senior level team members.

• Support team members ensuring department documentation is updated and current. Responsible for self-development on appropriate system content in library and apply in work. Responsible for reviewing repeated system issues and making recommendations for updates, system enhancements, education or training or other documentation.

To Qualify for This Position, You’ll Need the Following:

Required Education:

• Bachelor's.

Degree Equivalency:

• Associates degree plus an extra 2 years job related work experience for a total of 5 years of required work experience (see "required work experience")

OR

• 7 total years required work experience.

Required Work Experience:

• 3 years system support experience and customer service experience.

Required Skills and Abilities:

• Strong customer focus, command skills, comfortable implementing change, and dealing with ambiguity.

• Technical aptitude.

• Demonstrated ability to manage multiple projects to timely/effective completion.

• Strong organizational, customer service, communications, and analytical skills.

• Proven experience with technical requirements analysis, data and/or business process modeling/mapping, and methodology development.

• Strong attention to detail.

Required Software and Tools:

• Advanced knowledge of Microsoft Office.

• Knowledge of programming languages. Strong understanding of LMS, ATS and HCM systems.

We Prefer That You Have the Following: 

• Prior hands-on experience configuring Workday Modules and/or Cornerstone systems or similar HCM/LMS systems.

• Business Analysis or similar experience such as requirements gathering.

Our comprehensive benefits package includes the following:

We offer our employees great benefits and rewards.  You will be eligible to participate in the benefits the first of the month following 28 days of employment.  

• Subsidized health plans, dental and vision coverage

• 401k retirement savings plan with company match

• Life Insurance

• Paid Time Off (PTO)

• On-site cafeterias and fitness centers in major locations

• Education Assistance

• Service Recognition

• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.