HRSD ServiceNow Developer

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

At Kyndryl, we are looking for a Servicenow HRSD Developer who will be a key member of the ServiceNow HRSD product team and will be responsible for implementing platform solutions that are aligned to the overall platform design principles and strategy. As a key core member of the team, the candidate will be working alongside the Solution Architect, Technical Lead and other Developers within the team in a highly collaborative environment. 

Key responsibilities: 

• Building a trusted partnership with Product Owners and Developers 

• Overseeing product backlog delivery (enhancements & projects) 

• Understands the product’s business needs in high-level and provides technical consulting relevant to those needs 

• Align with business priorities owned by Security Operations Product owner (e.g compliance) 

• Liaises with Solution Architects for architectural guidance 

• Overseeing the requirements collection and assists with effort estimates, where appropriate 

• Liaises with Testing activities for quality assurance 

• Keeps up to date with the ServiceNow roadmap for their respective modules 

• Implement user stories and peer reviews to support other developers. Takes ownership of complex business requirements and works them to completion guiding the organisation. 

• Supports Administrators in case of expert help required to solve production issues with the product 

• Ensures reusable Knowledge is captured as part of project & enhancement delivery 

• Leads and provides mentoring and guidance for developers to support their ongoing career development 

• Suggests improvements and new features and functionalities proactively to Product owners that aligns with roadmap and demand priorities 
   

Involved In: 

• Scrum ceremonies 

• Release Planning/Programme Increment Planning 

• Upgrades 

• Demand Forum 

• Platform operations and Management 

• Technical Design Authority 

Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise 

• 5 to 10 years’ experience in: 

• Highly organized, detail-oriented, and an inherent ability to multi-task 

• Team leader and consensus builder 

• Ability to rapidly identify and resolve issues 

• Strong presentation and communication skills, therefore being able to present solution to platform Design Authority 

• Should have a challenging and constructive mind set, to ensure conforming with core design principles 

• Ability to understand business requirements and convert them into solution designs 

• Ideal candidates will also have the following Service Now Certifications: Certified System Administrator, and Certified Implementation Specialist, and ServiceNow HRSD Implementation (but not essential) 

Preferred Technical and Professional Experience 

• ServiceNow Certified System Administrator

• ServiceNow Fundamentals

• ServiceNow HRSD Certified Implementation, (but not essential)

Preferred Education 

Bachelors Degree 

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.

We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.