You may not know our name, but you know our products. What we make is part the places where we live, work and play – all day, everyday.
Zekelman is a family of companies — 100% domestic manufacturers — with a legacy dating back to 1877. We’re proud to be the largest independent steel pipe and tube manufacturer in North America and the leading innovator in multi-family housing development.
We believe in what we build and what we build, builds the world around us. Hospitals, hotels, schools, bridges, airports and more.
Come build a career you believe in.
About The Role:
We are seeking a detail-oriented and analytical HubSpot Business Analyst to support and optimize our HubSpot CRM environment. This role will serve as a key liaison between business users and technology, helping drive adoption, improve processes, and ensure our HubSpot platform effectively supports business objectives.
The ideal candidate has hands-on experience administering and supporting HubSpot Sales Hub and Marketing Hub, enjoys solving complex problems, and can translate business requirements into scalable CRM solutions. This is an excellent opportunity for a professional who thrives in a collaborative environment and is passionate about leveraging technology to improve user experience, data quality, and operational efficiency.
What You'll Do
As the HubSpot Business Analyst, you will:
- Provide day-to-day support for HubSpot users, responding to system-related questions and issues.
- Troubleshoot and resolve issues related to users, permissions, workflows, pipelines, reports, dashboards, and data integrity.
- Administer and configure HubSpot, including properties, workflows, forms, lists, reports, dashboards, and user access controls.
- Gather, document, and analyze business requirements, translating them into practical system solutions and process improvements.
- Evaluate existing business processes and recommend opportunities for automation, optimization, and increased efficiency.
- Manage and prioritize support requests and enhancement initiatives in partnership with the CRM Manager.
- Test system changes, coordinate user acceptance testing (UAT), and document outcomes.
- Develop and maintain user guides, process documentation, training materials, and best practice resources.
- Deliver user training and ongoing support to encourage effective adoption of HubSpot tools and functionality.
- Support data management activities, including imports, exports, data cleansing, deduplication, and ongoing maintenance.
- Monitor system utilization and assist with CRM governance, standards, compliance, and data quality initiatives.
- Collaborate with internal stakeholders and escalate complex issues to the CRM Manager, HubSpot Support, or other technical resources as needed.
What We're Looking For
Required Qualifications
- Minimum of 2 years of hands-on experience with HubSpot Sales Hub and/or Marketing Hub in an administrative, business analyst, CRM support, or related role.
- Experience administering and configuring CRM platforms, preferably HubSpot.
- Strong background in end-user support and troubleshooting business applications.
- Experience gathering, documenting, and analyzing business and system requirements.
- Working knowledge of CRM processes, workflow automation, reporting, and data management best practices.
- Excellent analytical, organizational, and problem-solving skills.
- Strong written and verbal communication abilities.
- Ability to effectively communicate technical concepts to non-technical audiences.
- Self-motivated with the ability to work independently in a remote environment while managing multiple priorities.
Preferred Qualifications
- Experience with additional HubSpot solutions such as Service Hub, CMS Hub, and/or Operations Hub.
- HubSpot certifications in Administration, Sales Hub, Marketing Hub, or related disciplines.
- Experience supporting CRM implementations, system enhancements, or process improvement initiatives.
- Familiarity with ticketing systems and IT application support methodologies.
- Experience developing user documentation, process guides, and training materials.
- Knowledge of CRM governance, data governance, access controls, and industry best practices.
Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits. In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.
M/F/D/V
We are Zekelman Industries.
We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers.
We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.
