Work for the IMF. Work for the World.
Under the general supervision of the Division Chief or Section Chief in HRD Total Rewards, the incumbent supports the administration and delivery of benefits and compensation programs. The role combines operational case management, data and documentation review, client service, research and analysis, and process improvement. Assignments may include pension, insurance, benefits/allowances, compensation, employment and job evaluation support, and related policy and program activities.
Major Duties and Responsibilities
- Benefits and pension administration: Supports the day-to-day administration of the Staff Retirement Plan, insurance, allowances, and other assigned benefit programs in accordance with applicable plan provisions, policies, procedures, and service standards.
- Case management and client service: Responds to inquiries from current and former employees, retirees, beneficiaries, managers, and HR colleagues regarding benefits, entitlements, compensation processes, and related requirements. Provides clear, accurate, and timely service, and documents actions in the designated HR case management system.
- Case review and escalation: Reviews requests and supporting documentation for completeness and accuracy; processes routine cases; identifies exceptions or irregularities; and escalates or consults on complex or sensitive matters. At the senior analyst level, independently resolves more complex cases and coordinates closure across relevant teams.
- Compensation administration support: Supports recurring compensation activities, which may include salary administration, data validation, pay actions, market or internal salary data review, compensation surveys, and preparation of supporting materials for compensation decisions and program administration.
- Employment and Job evaluation support: Collects, organizes, and reviews job information; maintains job descriptions and related records; conducts preliminary comparisons and research; and prepares documentation to support job evaluation, grade alignment, and job architecture activities under appropriate guidance.
- Research and analysis: Research policy and program history, precedents, and relevant practices; compiles statistics; reconcile and validates data; identifies patterns or trends; and prepares summaries, reports, presentations, or analyses to support evaluation of HR programs and potential improvements.
- Controls and records: Applies established policy, process, data privacy, and quality controls. Maintains complete and accurate case files, pension and compensation records, audit trails, and standard documentation to mitigate operational, financial, and reputational risk.
- Workflow coordination: Monitors shared mailboxes, hotlines, case queues, and assigned workflows; tracks deadlines and service levels; follows up on pending items; and coordinates with colleagues and stakeholders to ensure timely resolution.
- Process improvement and automation: Identifies recurring questions, control gaps, and workflow bottlenecks; recommends practical improvements; contributes to automation and system enhancements; participates in testing; and helps maintain standard operating procedures, job aids, templates, and knowledge content.
- Other responsibilities: Performs other job-related duties and project assignments including provide back-up support and participate in project/cyclical activities across Total Rewards.
Minimum Qualifications
- Relevant experience and strong Knowledge of HR operations and demonstrated ability to learn and apply pension, benefits, compensation, and related policy and procedural requirements. HR Experience in other international organizations and/or financial institutions is a plus
- A combination of training and experience equivalent to completion of a secondary school education, supplemented by a minimum of four (4) years of relevant experience, is required.
- Knowledge of HR operations and demonstrated ability to learn and apply pension, benefits, compensation, and related policy and procedural requirements.
- Ability to review detailed information, identify discrepancies, conduct research, analyze data, and present findings clearly and accurately.
- Excellent client service, oral communication, and written communication skills, including the ability to explain technical requirements in accessible language.
- Strong planning and organizational skills, sound judgment, attention to detail, and ability to manage multiple priorities and deadlines.
- Ability to handle confidential and sensitive information with tact, discretion, and appropriate data safeguards.
- Ability to work independently and collaboratively across teams and with internal and external stakeholders.
- Proficiency in Microsoft Office applications. Experience with HR information systems, case management tools, data reporting or visualization tools, and workflow automation is an advantage.
Only candidates who are currently residing in the Washington DC metro area will be considered.
This is a one-year contractual appointment. Contractual appointments at the IMF are renewable for up to four years of cumulative contractual
Department:
HRDTRPI Human Resources Department Total Rewards Pension & Insurance Operations
Hiring For:
A04, A05, A06
The IMF is guided by the principle that the employment, classification, promotion, and assignment of staff shall be made without discrimination against any person. We welcome requests for reasonable accommodations for disabilities during the selection process. Information on how to request accommodations will be provided during the application process.
