Human Resources Coordinator

COLLABORATION | AUTHENTICITY | PURPOSE | EMPOWERMENT

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world’s largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world. Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.

WHAT WE OFFER

• Free Ikon Pass for all eligible employees + additional free skiing/riding privileges across the family of Alterra Mountain Company resorts for eligible employees and their dependents

• Discounted skiing/riding for friends and family of eligible employees across the family of Alterra Mountain Company resorts

• Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to relax and recharge

• Generous discounts on outdoor gear, apparel, rental cars, etc.

• Medical, dental, vision, life, AD&D, short-term & long-term disability insurance, EAP, HSAs, FSAs, and more

• 401(k) plan with generous company match

• Paid parental leave of up to 6 weeks for eligible employees

• Commuter benefits (Denver employees only)

• Hybrid workplace policy encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver’s RiNo Art District neighborhood (for eligible employees).

For information on Alterra Mountain Company’s Social Responsibility work, please see our webpage at https://www.alterramtn.co/impact. Among other resources, Alterra has a slate of Employee Resource Groups to support our workforce.

POSITION SUMMARY

The HR Coordinator is responsible for the administration of critical HR processes to support the employee lifecycle at the Alterra headquarters in Denver, CO and Ski Butlers. The successful incumbent will perform administrative duties including facilitating employee onboarding, responding to unemployment claims, performing employment verifications, assisting with payroll questions, partner with the recruiting team, and accurately maintaining employee records in the HRIS system. The position requires a proactive, self-starter with the ability to accurately and confidentially handle sensitive information who can thrive in a fast-paced environment. Strong communication and organizational skills are a must.

This position is expected to work in-office 3-4 days per week and must be present on New Hire Orientation days (most Mondays).

ESSENTIAL DUTIES

General Responsibilities

• Process all new hire onboarding tasks and paperwork including background checks, I-9 verification, scheduling and facilitating new hire orientation sessions, preparing new hire welcome packets, and assisting with workstation set up.
• Work collaboratively with local IT Support Team and Office Services Team to ensure employees have all necessary equipment and supplies to perform their jobs.  
• Facilitate orientation scheduling and new hire communications.
• Support Ski Butlers seasonal onboarding and offboarding activities.
• Respond to all employment verification requests in a timely manner.
• Prioritize and follow up on multiple incoming issues and concerns via ticketing system and/or email, including those of a sensitive and/or confidential nature; determine appropriate course of action, and/or response.
• Provide project support for HR projects by ensuring adherence to timelines and tracking of project deliverables. Maintain communication with HR Leadership on project updates and due dates.
• Process employee transactions including hires, transfers, promotions, data changes, terminations, and more.
• Assist with employee promotions, separations and status changes in the HRIS system as needed; validate all information and approvals to maintain accurate and compliant personnel files.

• Assist employees with general HR questions.
• Escalate complex employee relations, compliance, or policy matters to HR leadership as appropriate.

• Maintain effective partnerships with third-party vendors (e.g., First Advantage) to support background screening, resolve resort and Shared Services inquiries, manage billing processes, and collaborate with HR Technology on workflow enhancements and process optimization.
• Assist with preparing reports, presentations, and workforce data.
• Manage and maintain the Shared Services internal communications platform (Ie: Field Guide), including content development, newsletter design and distribution, and ongoing platform administration. Ensure content is engaging, timely, and aligned with company priorities while maintaining data integrity, platform accuracy, and an effective employee communications experience.
• Participate in HR projects and continuous improvement efforts to enhance efficiency and employee experience.
• Create and maintain a professional and friendly atmosphere to ensure the highest level of guest service.
• Other duties as assigned.

KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

Knowledge

• High level of proficiency with all MS Office applications.

• Working understanding of Human Resources principles, practices and procedures.

• Experience using Workday and UKG preferred.

Skills & Abilities

• Ability to take initiative and follow through with short- and long-term assignments.
• Ability to communicate effectively with leaders in HR and across the organization.
• Ability to manage multiple projects including timelines and key deliverables.
• Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. 
• A high level of professionalism and an appreciation for the confidentiality and sensitivity of information received and handled.
• Excellent oral and written communication skills with the ability to independently compose correspondence.
• Excellent interpersonal skills, including an approachable, positive and helpful demeanor
• Professional/lived experience working in a culturally competent manner with a broad range of people.

EDUCATION AND EXPERIENCE

• Bachelor’s degree
• 1-3 years working in a HR Coordinator role; or equivalent combination of education and experience.

The base hourly pay range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.’s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.

Denver area base hourly pay range: $21.15 - $29.30 per hour

Application Deadline: This position is open and still accepting applications.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Alterra Mountain Company and its affiliates are equal opportunity employers.