Human Resources Generalist

Keeper is hiring a talented Human Resources Generalist to join our People Team! This is a 100% remote position with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area.

Keeper’s cybersecurity software is trusted by millions of people and thousands of organizations, globally. Keeper is published in 21 languages and is sold in over 120 countries. Join one of the fastest-growing cybersecurity companies and play a critical role in supporting our employees and managers as we continue to scale the organization.

About Keeper

Keeper Security is transforming cybersecurity for people and organizations around the world. Keeper’s affordable and easy-to-use solutions are built on a foundation of zero-trust and zero-knowledge security to protect every user on every device. Our award-winning, zero-trust, privileged access management platform deploys in minutes and seamlessly integrates with any tech stack and identity application to provide visibility, security, control, reporting and compliance across an entire enterprise. Trusted by millions of individuals and thousands of organizations, Keeper is an innovator of best-in-class password management, secrets management, privileged access, secure remote access and encrypted messaging. Learn more at KeeperSecurity.com.

About the Role

The Human Resources Generalist will report to our Senior Director of Human Resources and play a key role in supporting the full employee lifecycle. This role will be responsible for supporting the people team and the organization by implementing and administering HR programs and policies. This opportunity involves applying a mix of people and technical skills in facilitating processes across HR, payroll, benefits and compliance. This individual will serve as a liaison between employees and management, providing guidance and support on various HR-related matters. 

The ideal candidate works well both independently and as part of a team, autonomously performs routine tasks and applies creative problem solving skills to continuously improve efficiency.

Responsibilities

Human Resources

• Collaborate cross-functionally to facilitate and support people processes and initiatives with a focus on continual improvement and a positive employee experience
• Own and manage the full-cycle new hire onboarding process including:
• preparing candidate offer letters
• coordinating candidate vetting and pre-employment screening
• updating the new hire and stock option trackers
• adding employees to ADP
• organizing and conducting new hire orientation (US, Japan, Canada, Australia and/or any additional EOR countries added)
• refreshing HR and IT onboarding materials for all locales
• administering onboarding surveys, supporting 30/60/90-day check-ins (including a documented 90-day written review)
• Own and coordinate the monthly performance management process, including tracking, rollout, follow-ups, approving reviews, sending anniversary review emails, and notifying managers about promotion actions
• Process employee lifecycle changes, including new hires, promotions, transfers, leave and terminations, by maintaining accurate HRIS and ADP records, creating Jira tickets (new hires, terms and leaves) and updating stock option issuance trackers
• Conduct our monthly dual employment audit and coordinate related follow-up
• Collaborate with the People Team on HR metrics, reporting and data requests while maintaining accurate employee lifecycle records and trackers
• Provide backup coverage for designated People Team activities such as timecard assistance, open enrollment, benefits support and temporary benefit ID cards, compliance and audit documentation requests, Slack channel moderation, and annual bonus file creation
• Interact with employees and managers to provide level 1 employee relations support and manager coaching
• Promote a positive work environment through employee engagement initiatives and communication strategies, including owning the monthly People Team newsletter
• Assist with additional HR projects and initiatives as assigned
• Support hiring and onboarding through EOR partners in Canada, Australia and other international locations by coordinating documentation, onboarding steps, employee data updates and issue resolution with internal stakeholders and external providers
• Ability to work an occasional shifted schedule to assist with Japan-related HR operations, onboarding and employee support, coordinating across time zones and adapting processes and materials to meet local needs
• Capability of assisting with (and occasionally leading) termination conversations and full cycle offboarding’s
• Ability to leverage artificial intelligence tools to streamline HR processes, improve operational efficiency, and enhance the employee experience

Payroll

• Provide backup timecard assistance and support payroll coordination for all locales as needed, while partnering with the primary payroll owners to resolve issues and maintain accurate records
•  Prepare data input for anniversary, promotion and compensation changes
• Facilitate the ongoing tracking and management of PTO usage
• Assist in disseminating sales incentive plans and commissions statements
• Document and notify employees and managers of promotion and compensation changes
• Assist with state payroll tax and unemployment reporting and tracking requirements

Benefits

• Serve as a backup resource for general benefits support, including employee questions, form completion and temporary benefit ID cards, and provide PTO backup for the annual open enrollment process as needed
• Assist with HSA/FSA tracking, payment processing and facilitation

Compliance

• Develop and maintain HR onboarding and IT-related materials for all locales and assist with updates to HR policies, process documentation and employee files
• Maintain employee records in compliance with applicable laws and regulations
• Own HR Harassment Training – creation, rollout, and tracking completion and assist with other required compliance training workflows
• Provide assistance with compliance and audit-related documentation and reporting requests, including SOC, ISO, IL5 and 401(k) audit support

Job Requirements

• 2-5 years experience in HR roles, with a focus on payroll, benefits and compliance
• Knowledge of HR laws, regulations, and best practices
• Excellent communication and interpersonal skills
• Ability to maintain confidentiality and handle sensitive information with discretion
• Proficiency in HRIS (Human Resources Information Systems) and ATS (Applicant Tracking Systems)
• Baseline knowledge of Excel and GSuite
• Strong problem-solving skills and attention to detail
• Exceptional organizational and time management skills
• Ability to multitask and prioritize tasks in a fast-paced environment
• Team player with a collaborative and proactive approach
• Flexibility and adaptability to change
• Flexible schedule (occasionally onboarding occurs in US evening hours for our Japanese/AU employees)

Preferred Requirements

• Bachelor’s degree in human resources, business administration, psychology, or related field
• SHRM/HRCI Certification (any level)
• Strong MS Office skills (Excel/Word in particular)
• Background knowledge of California, Colorado and Illinois specific HR laws
• Experience with HR laws outside of the US
• Resides in the Chicagoland area

Benefits

• Medical, Dental & Vision (Inclusive of domestic partnerships)
• Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
• Voluntary Short/Long Term Disability Insurance
• 401k (Rother/Traditional)
• A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
• Above market annual bonuses

Keeper Security, Inc. is an equal opportunity employer and participant in the U.S. Federal E-Verify program. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Classification: Exempt