Human Resources Specialist - EMS

About This Position

 

The Human Resources Specialist provides HR support for Austin-Travis County Emergency Medical Services (ATCEMS), including payroll and personnel action processing using systems assigned by the City of Austin and ATCEMS. The Human Resources Specialist provides customer service in-person, by phone and email, answering general HR questions or referring inquiries to other ATCEMS HR staff or City departments, as needed. This position also assists with records management from file creation and maintenance to retention and disposition.

ATCEMS Human Resources roles are multi-faceted covering a wide range of HR support. These positions offer opportunities for employees to become familiar with several HR program areas ranging from payroll and benefits, to leave management and talent acquisition amongst other general HR facets.

 

Job Description:

Purpose:

• Provides support, advice, and problem solving in areas of human resources (HR).
  

Duties, Functions and Responsibilities:

• Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
• Assists in implementing, administering, and evaluating HR programs.
• Assists in developing and implementing systems, policies, procedures, strategies, and process work flows for use within departments.
• Provides information to employees in assigned area(s) of responsibility, and conducts basic research and makes appropriate recommendations based on findings.
• Provides advice and counsel to management and other employee groups related to compliance with and the communication, interpretation, and implementation of City personnel policies and other relevant employment laws and regulations.
• Assists in solving HR problems, creating best practices, making recommendations, and monitoring implementation of agreed-upon actions until the problem has been resolved.
• Researches information as requested and/or needed; compiles data; and writes informational memos, letters, reports, forms, plans, documents, and queries using computer, spreadsheets, databases, or presentation software.
• Assists in the analysis of morale indicators such as but not limited to surveys, turnover, and grievances; and presents recommendations within the area of specialization for corrective action when needed.
• Collaborates and participates on teams with HR and other stakeholders.

Responsibilities - Supervisor and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of assigned HR area.
• Knowledge of Federal, State, and Local laws and ordinances governing personnel activities.
• Knowledge of City practices, policies, and procedures.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to handle hostility, conflict, and uncertain situations.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.
• Ability to develop and maintain current knowledge in the assigned HR areas.
• Ability to develop and maintain knowledge and skill in the use of computerized tools, databases, and communications techniques used in HR.
• Ability to establish and maintain good working relationships with other City employees and the public.

Minimum Qualifications:

• Graduation with an Associate degree from an accredited college or university with major coursework in a related field, plus two (2) years of related HR experience.
• Any combination of education and/or experience may be substituted for the minimum qualifications.

Preferred Qualifications:

• Experience processing payroll as an active participant through all cycles of payroll from time entry to closure and employee pay out.
• End user experience with UKG Kronos systems such as Workforce Dimensions, TeleStaff or other similar scheduling and/or timekeeping systems.
• End user experience with Workday or similar HCM, HRMS or HRIS for personnel action and/or payroll processing.
• Experience with the full scope of records management from file creation and maintenance to retention and disposition.
• Ability to communicate with tact, build rapport, and establish effective working relationships.
• Proficiency in Microsoft 365 including Word, Excel, Teams, and Outlook.





Compensation Range:

The annual hiring range for this position is $26.10-$30.80



Notes to Candidate:

Regarding your application:

• A detailed, complete City of Austin employment application is required to evaluate your qualifications and, if selected as a top candidate for the position, will be used when determining salary.
• Statements like “see resume” will not count when determining experience. Please be thorough in completing the employment application and list all experience that is relevant to this position. The application and resume must include dates (month and year) for each job history entry. In addition, the resume information must match the information on the application.
• Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to the supplemental questions on the application. The responses to the supplemental questions should reference the employment history listed in the employment history section.
• Incomplete applications will not be considered.
• A cover letter and resume are required for this position.

EMS reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.

Location:

15 Waller St

Hours:
Monday - Friday 7:30AM - 4:00PM

Schedule may vary based on business need with option for hybrid telework schedule after successfully completing the established training period.

Veterans:
Veterans, we thank you for your service and welcome your application. If you are selected as the top candidate for the position, you will be required to provide your DD214.

Internal Applicants:
Employees in Good Standing, who are candidates within the Department or division that the position resides in, and who meet the minimum and preferred qualifications for the position will be included in the initial interview.

ATCEMS employees must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.

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JOIN THE CITY OF AUSTIN TEAM

 

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

 

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

 

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.