SWBC is seeking a talented individual who will be responsible for the overall management, supervision, and performance of the Human Resources and Workers’ Compensation teams. This position provides leadership and direction to ensure the consistent delivery of high-quality client services, regulatory compliance, operational efficiency, and departmental accountability. The Manager also serves as a trusted advisor to clients, providing guidance on complex employee relations matters, employment laws, workplace policies, and workers’ compensation issues. This role requires strong leadership capabilities, extensive human resources experience, and practical knowledge of workers’ compensation administration and claims management.
Why you’ll love this role:
This is an opportunity to lead a talented HR and Workers’ Compensation team while making a meaningful impact on both our clients and their employees. You’ll combine your leadership and HR expertise to solve complex workplace challenges, strengthen client relationships, improve processes, and help deliver exceptional service across a broad range of human resources and workers’ compensation needs.
Essential duties will include the following:
- Manage, supervise, coach, and evaluate employees within the Human Resources and Workers’ Compensation teams.
- Establish clear performance expectations, departmental goals, and accountability measures.
- Monitor departmental workloads, employee productivity, client responsiveness, and service quality.
- Identify opportunities to improve processes, operational efficiencies, and client service delivery.
- Oversee employee training, professional development, and performance management.
- Manage escalated client concerns and ensure timely, effective resolutions.
- Collaborate with internal departments to ensure coordinated service delivery.
- Provide management with updates regarding departmental performance, staffing needs, and operational challenges.
- Serve as a consultant to clients, providing guidance on human resources policies, procedures, employment laws, and regulatory requirements.
- Advise client management teams regarding employee relations, performance management, disciplinary actions, and workplace conflict resolution.
- Assist clients with employee investigations, policy violations, and other workplace issues.
- Provide guidance on employee terminations, corrective actions, and documentation practices.
- Oversee unemployment claims administration and participation in unemployment hearings.
- Review and update client job descriptions, including compliance with ADA and FLSA requirements.
- Provide compensation analysis and recommendations to clients.
- Oversee the development and revision of client employee handbooks and workplace policies.
- Provide guidance regarding FMLA, ADA accommodations, wage and hour compliance, and other employment-related matters.
- Maintain current knowledge of employment laws, industry trends, and HR best practices.
- Provide direct supervision and operational oversight of the Workers’ Compensation team.
- Oversee workers’ compensation claims administration, including reporting, documentation, claims monitoring, and resolution.
- Ensure timely communication and coordination among clients, insurance carriers, claims adjusters, and third-party administrators.
- Monitor open claims and identify opportunities to improve claims management processes and outcomes.
- Provide guidance to clients regarding workers’ compensation procedures, reporting requirements, and applicable regulations.
- Oversee return-to-work and modified-duty coordination to support appropriate and timely employee transitions.
- Assist with escalated workers’ compensation claims and complex client concerns.
- Ensure accurate recordkeeping and compliance with applicable workers’ compensation laws and administrative requirements.
- Collaborate with internal teams and external partners to identify trends, address recurring issues, and improve operational effectiveness.
- Support workplace safety and risk management initiatives in coordination with appropriate internal and external resources.
- Develop and maintain strong client relationships through proactive communication and problem resolution.
- Ensure departmental policies, procedures, and service expectations are consistently followed.
- Support company initiatives focused on client retention, operational improvement, and service excellence.
- Perform other duties as assigned.
Serious candidates will possess the minimum qualifications:
- Bachelor’s degree in Human Resources, Business Administration, Management, or a related field required.
- Minimum of six (6) years of progressive human resources experience, with significant emphasis on employee relations, performance management, and employment law compliance.
- Minimum of six (6) years of experience supervising or managing HR professionals or related operational teams.
- Previous experience with workers’ compensation administration, claims management, and applicable regulations required.
- Demonstrated ability to oversee workers’ compensation processes, including claims coordination, carrier communication, and return-to-work programs.
- Experience managing multiple functional teams or departments preferred.
- Experience working within a Professional Employer Organization (PEO), HR outsourcing organization, or other multi-client service environment strongly preferred.
- PHR, SPHR, SHRM-CP, or SHRM-SCP certification strongly preferred.
- Strong working knowledge of federal and state employment laws, including FLSA, FMLA, ADA, USERRA, and Title VII.
- Working knowledge of workers’ compensation regulations, claims administration, and return-to-work practices.
- Proven ability to lead, motivate, develop, and hold employees accountable for performance.
- Strong organizational, analytical, decision-making, and problem-solving skills.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to manage competing priorities and deadlines in a fast-paced, client-focused environment.
- Strong conflict resolution, coaching, and client relationship management capabilities.
- Ability to evaluate processes, identify operational challenges, and implement effective improvements.
- Ability to exercise sound judgment, discretion, and confidentiality when handling sensitive matters.
- Proficiency with HR technology, reporting tools, and Microsoft Office applications.
- Ability to travel locally as needed.
- Ability to sit for extended periods while performing administrative duties.
- Ability to lift, push, or pull up to 10 pounds of files, supplies, or related materials.
SWBC offers*:
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
*Based upon employee eligibility
Additional Information:
SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
Please note, SWBC does not hire tobacco users as allowed by law.
To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.
