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HVAC Customer Technical Support Rep 3 at jci | Swiftcruit
Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data-driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operates and maintains indoor environments and driving to a new era of autonomous buildings.
We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions.
Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.
Please visit and follow Johnson Controls linkedin for recent exciting activities.
The following roles and responsibilities are aligned with the Technical Support and Warranty Management profile.
Warranty & Claims Management
Manage end-to-end warranty claim processes within defined timelines.
Verify and validate warranty claims as per company warranty terms and conditions.
Ensure timely submission, tracking, and closure of warranty claims.
Coordinate with factory teams for reimbursement and claim settlements.
Prepare and share monthly and quarterly warranty performance reports.
Technical Support & Quality Improvement
Analyze field failures and identify root causes to minimize warranty provision utilization.
Coordinate with factory and quality teams to improve product reliability and reduce repeat failures.
Provide technical guidance and troubleshooting support for chiller systems.
Monitor recurring service issues and recommend corrective and preventive actions.
Training & Capability Development
Conduct technical training programs for FLSP and service teams on chiller installation and commissioning.
Support PAN India service teams with training on SCC kit installation and monitoring.
Develop technical awareness and standard work practices for field engineers.
Service Coordination & Customer Support
Ensure timely resolution of customer technical issues and service requests.
Coordinate with internal teams and field service engineers for effective service delivery.
Maintain high standards of customer satisfaction through proactive technical support.
Process Improvement & Compliance
Support continuous improvement initiatives in warranty and service processes.
Ensure compliance with company policies, technical standards, and reporting requirements.
Maintain accurate documentation of service activities, claims, and technical reports.
Join Johnson Controls and be part of a team that values your contributions, supports your growth, and provides a rewarding work environment.
Diversity & Inclusion
Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.
