ECS Comfort, a Sila Services Company
Lead HVAC Installer
At ECS Comfort, we're not just in the business of HVAC - we're in the business of comfort, reliability, and peace of mind. Nestled in the heart of Palmyra, PA, our company is built on a foundation of integrity, excellence, and unwavering dedication to our customers.
Every member of our team plays a vital role in bringing comfort to homes and businesses across our community. From sweltering summers to chilly winters, we're here to ensure that our customers have the comfort they need to thrive, no matter the weather.
But more than that, we're here to make a difference. We understand the importance of a comfortable home and workplace, and we take pride in knowing that our work directly impacts the lives of those we serve. Whether it's a a swap out or a new install, we approach every job with care, precision, and a commitment to exceeding expectations.
Our commitment to top-notch customer service has opened the need for a Lead HVAC Installer to join our team.
Come grow with us!
In exchange for your skillset and commitment, we offer:
- Top Pay! (up to $35/hr!)
- 401(k) with Company Match
- Medical, Dental, and Vision Insurance
- Health Savings Account with company contributions
- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance
- Paid Holidays
- Paid Time Off (PTO)
- Parental Leave
- Special deals/Discounts on a variety of services and entertainment
- Yearly Performance Reviews
The best time to find a GREAT job is when you already have a GOOD job!
As a Residential HVAC Installer at ECS Comfort, you will play a vital role in our mission to provide superior HVAC installations for our residential customers. Working in a crew of two, alongside an Install Apprentice, you will be responsible for safely and efficiently installing HVAC systems while upholding the highest standards of craftsmanship and customer service.
Key Performance Indicators (KPIs) for Residential HVAC Installer:
- Customer Satisfaction: Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
- Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback.
- Efficiency and Productivity: Complete HVAC installations within the established timeframes, meeting or exceeding the company's productivity standards.
- First-Time Installation Success: Achieve a first-time installation success rate as established by the Installation Manager, ensuring minimal revisits or callbacks due to installation-related issues.
- Technical Proficiency: Continuously update and enhance technical skills, staying informed about the latest installation techniques, manufacturer guidelines, and industry best practices.
- Safety Adherence: Maintain a perfect safety record, strictly adhering to all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
- Mentorship and Guidance: Provide effective mentorship and guidance to the Install Apprentice, contributing to their skill development and ensuring a positive learning experience.
- Professionalism, Appearance, and Customer Communication: Demonstrate excellent communication skills when interacting with customers during installations. Uphold a professional appearance and demeanor while representing ECS during installations, earning high marks for professionalism from customers.
- Accuracy of Documentation: Maintain accurate and complete documentation of installation details, equipment used, and any modifications in the company's systems, such as Service Titan.
- Team Collaboration: Work collaboratively with the Install Apprentice and other team members, fostering a positive and supportive work environment that promotes teamwork.
- Continual Improvement: Actively participate in performance reviews and self-assessments, identifying areas for personal improvement and setting development goals to enhance overall job performance. Pursue additional certifications and training opportunities to expand expertise and proficiency in installing various brands of HVAC equipment.
- Installer and Apprentice Development: Monitor and track the progress of the Install Apprentice, providing regular feedback and opportunities for growth and skill advancement.
- Timeliness and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at installation sites and appointments on time.
- Additional duties as assigned
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