HVAC Service Technician

Job Description:

Company Overview:

Pat’s Heating & Air Conditioning has been a trusted name in Milwaukee Area HVAC since 1989, and still promises the same 5-star customer service with every interaction. Pat’s Heating & Air Conditioning has made our name synonymous with Guaranteed Customer Satisfaction, and that includes our employees. With employee benefits such as company breakfasts, a competitive benefits program, an engaging team environment, and great company culture, Pat’s is searching for the next stellar HVAC professional to join our growing team.

Position Overview:

Pat’s is searching for a reliable and dedicated HVAC Service professional to diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions. If you are looking for a low-stress environment, great company culture, and competitive company benefits, apply today!

Responsibilities: 

• Complete all general HVAC in-home, service calls. 

• Establish customer rapport to sell the right products and services. 

• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions.  

• Educate and assist customers in choosing the best finance options and maintenance plans. 

• Explain replacement opportunities for aging, inefficient or underperforming systems. 

• Understand your service criteria and hold yourself accountable for exceeding revenue goals. 

• Show yourself as professional and knowledgeable to win new referrals and repeat business. 

• Work alongside customer service and dispatch to ensure the overall success of the business. 

• Maintain a clean, organized job site and well-inventoried truck. 

• Participate actively in all training exercises, morning meetings, trade shows and retreats.

• Train and mentor apprentices to ensure quick, accurate repairs and installations. 

• Be accurate and timely with invoices, time cards, curbside feedback and option sheets.

• Other responsibilities as assigned.

Requirements:

• Licensed with knowledge of local HVAC codes and the ability to make on-the-job applications. 

• Develop proven track record in heating and cooling systems including ability to draw simple diagrams, and read blueprints and other diagrams.

• Continued education and training to obtain NATE certification. 

• Clean, safe driving record. 

• Highly organized with exceptional follow-through abilities. 

• Strong verbal and written communication.

• High integrity with advanced social skills and ability to make solid connections. 

• Strong desire to be a better technician tomorrow than you are today.  

• A competitive individual contributor who also loves to win as a team.  

Heartland Home Service is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.