São Paulo, Brazil, Brazil
Hybrid
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Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
ProfessionalAll Job Posting Locations:
São Paulo, BrazilJob Description:
DePuy Synthes is recruiting for a Hybrid Engineer, located in São Paulo, Brazil
Job Overview
This role provides hands‑on technical field support for DePuy Synthes’ commercial operations, combining on‑site field service with remote/hybrid technical support. The Hybrid Engineer partners closely with customers, sales, and internal teams to install, commission, troubleshoot, and optimize medical equipment and solutions. This position plays a critical role in customer satisfaction, patient safety, and business growth by ensuring reliable performance and compliance of field‑deployed systems.
Key Responsibilities
Provide technical advice and hands‑on support to customers, including installation, commissioning, testing, and troubleshooting of products and equipment in the field.
Support commercial activities by partnering with sales teams to address technical questions, demonstrations, and customer requirements.
Execute assigned tasks for Field Service Engineering projects and initiatives that support business growth and customer needs.
Apply project management protocols, safety standards, and regulatory requirements during all field service activities.
Troubleshoot technical issues, collaborate with cross‑functional teams, and escalate complex problems to ensure timely resolution.
Prepare field service reports, service documentation, and technical instructions following customer visits or remote support sessions.
Support the evaluation of product upgrades or improvements to meet evolving customer and market needs.
Apply Johnson & Johnson’s Credo and Leadership Imperatives in all customer and team interactions.
Qualifications
Education
Required: Bachelor’s degree in Engineering (Biomedical, Mechanical, Electrical, or related discipline).
Preferred: Advanced technical training or coursework related to medical devices or field service engineering.
Experience and Skills
Required:
0-2 years of relevant work experience in field service engineering, technical support, or a related engineering role.
Hands‑on experience with installation, testing, and troubleshooting of technical equipment.
Ability to work independently in the field with limited supervision while meeting performance targets.
Strong problem‑solving and analytical skills to address technical issues effectively.
Clear written and verbal communication skills for customer interaction and technical documentation.
Preferred:
Experience supporting commercial or customer‑facing engineering activities.
Familiarity with medical devices, healthcare environments, or regulated industries.
Experience collaborating with sales or customer service teams in a technical capacity.
Knowledge of safety, quality, and regulatory standards applicable to field‑based engineering work.
Other:
Languages: Portuguese (fluent); English (working proficiency).
Travel: Up to 50% domestic travel within Brazil, with occasional regional travel as needed.
Certifications: Technical or safety certifications relevant to field service engineering (preferred).
Driver’s License: Valid driver’s license required for customer site visits.
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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