Job Objective:
Provides technical support to assist the Information Technology Department in the delivery of various IT services for all company employees.
Essential Job Responsibilities:
- Provide excellent customer service.
- Responsible for diagnosing and resolving unique, nonrecurring problems associated with application software and operating systems; determine the source of problems and classify their level, priority and nature.
- Configure, deploy, maintain, troubleshoot and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment.
- Install and support PC, laptop, tablet and mobile hardware and software, as instructed.
- Create alternative methods of completing tasks, correcting user errors and system inconsistencies to improve the desktop team function.
- Participate in hardware and software reviews and recommend purchases.
- Maintain inventory of installed software, manage software licensing and create policies and procedures for upgrades.
- Performs other IT projects as assigned.
- Adheres to the company’s values – integrity, ownership, urgency, alignment and innovation.
- Supports company vision and mission.
- Adheres to established work schedule, attendance standards and is punctual to work and meetings.
- Maintains employee confidence and protects company assets, including intellectual property, by keeping information confidential.
- Maintains technical knowledge by attending educational workshops and reviewing professional publications, establishing personal networks, and participating in professional associations.
- Contributes to team effort by accomplishing related results, as needed.
- Support A/V equipment
- Contribute to Infrastructure projects as assigned. May include networking, security, servers, cloud computing environments, etc.
Other Job Responsibilities:
- Other duties as assigned by management
Qualifications:
- A Sophomore, Junior or Senior with a GAP of 3.5 or higher.
- Excellent customer service skills.
- Ability to establish and maintain effective working relationships with employees, supervisors, other departments, officials, and the public.
- Ability to complete multiple, diverse tasks of differing priorities without close supervision.
- Excellent written and verbal communication skills.
- Outstanding organizational skills.
- Proficiency in the use and application of the following software:
- Required: Microsoft Office (Word, Outlook, Excel and PowerPoint)
Education Requirements:
- Required: Currently a Sophomore, Junior or Senior pursuing a bachelor’s degree from an accredited four-year university or college with a degree in computer science, information systems, or a closely related field.
