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México
Remote only
Objective of the Role
The Senior SRE Engineer is a strategic technical partner responsible for ensuring the reliability, availability, and scalability of Spin’s transactional cloud infrastructure. Beyond traditional monitoring, this role focuses on driving architectural resilience, advanced observability, and automation across our cloud ecosystem. Working closely with engineering teams, you will diagnose root causes in production, audit system behavior using SLOs and Error Budgets, and actively propose architectural improvements to prevent recurrence, eliminate resource waste, and elevate the team's operational excellence.
Main Responsibilities
1. Advanced System Monitoring: Design, implement, and maintain sophisticated monitoring solutions to ensure optimal health and performance of infrastructure and applications.
2. Incident Response: Lead complex incident response activities, diagnose and resolve critical system reliability issues, and conduct thorough post-incident reviews to prevent recurrence.
3. Automation and Scripting: Develop and implement advanced automation scripts and tools to enhance system reliability, operational efficiency, and scalability.
4. Performance Analysis: Collect, analyze, and interpret complex performance data to identify trends, anomalies, and potential issues, providing strategic insights and recommendations.
5. Documentation: Ensure comprehensive and up-to-date documentation of system configurations, processes, and procedures, and contribute to knowledge sharing within the team.
6. Collaboration: Collaborate closely with cross-functional teams and departments to support and lead reliability engineering projects and initiatives.
7. Mentorship: Provide advanced guidance and support to junior and mid-level engineers, fostering their technical growth and development.
8. Security Compliance: Implement and enforce robust security measures to protect systems and ensure compliance with security policies and industry standards.
9. Continuous Improvement: Drive continuous improvement initiatives, exploring and integrating new technologies and methodologies to enhance system reliability and performance.
10. Strategic Leadership: Actively contribute to strategic planning and decision-making processes, leveraging expertise to influence the direction of IT infrastructure and operations.
11. Capacity Planning: Conduct capacity planning to ensure systems can handle future growth and demand.
12. Disaster Recovery: Develop and maintain disaster recovery plans to ensure business continuity in case of system failures.
13. Change Management: Participate in change management processes to ensure smooth implementation of system updates and changes.
14. Root Cause Analysis: Lead root cause analysis for major incidents, identifying underlying issues and implementing long-term solutions to prevent recurrence.
15. Autonomous Work Culture: Promote and embody an autonomous work culture by taking initiative, being self-motivated, and collaborating effectively in an agile and lean environment.
16. Spin Culture Ambassador: Embody and promote Spin's values in every action, fostering a positive and inclusive work environment.
Required Knowledge and Experience
1. Education: Bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
2. Experience: Minimum of 3+ years of dedicated, full-time hands-on experience in Site Reliability Engineering (SRE) within high-concurrency, transactional, or fintech platforms (excluding purely reactive Tier-1 monitoring roles).
3. Senior-level proficiency in AWS (relevant certifications such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer are a strong plus).
4. Production expertise in Kubernetes, Docker, and Helm charts.
5. Strong problem-solving and troubleshooting skills.
6. Infrastructure as Code (IaC): Solid hands-on experience building and maintaining modules in Terraform.
7. Excellent communication and teamwork skills.
8. Outstanding communication skills to explain complex infrastructure issues to multidisciplinary teams in clear, pragmatic terms without unnecessary jargon.
9. Strong strategic thinking and decision-making skills.
10. Adaptability: Willingness to learn and adapt to new technologies and processes.
11. English Level: Intermediate proficiency.
12. Location: Remote
En Spin estamos comprometidos con construir un lugar de trabajo diverso e inclusivo.
Creemos en la igualdad de oportunidades y promovemos un entorno libre de discriminación por motivos de raza, origen nacional, género, identidad de género, orientación sexual, discapacidad, edad o cualquier otra condición legalmente protegida.
