ICA - Managed Services - Associate - .Net application support - Operate

.NET Full Stack Application Support Engineer (Associate – 3 Years) 

Role Summary 

The .NET Full Stack Application Support Engineer (Associate) provides L3 application support for enterprise .NET applications. The role focuses on incident resolution, application troubleshooting, performance optimization, and operational stability across backend, frontend, and applicationhosting environments. This is application support, not infrastructure administration. 

Key Responsibilities 

• Provide L3 support for .NET applications built using C#, ASP.NET/.NET Core, and related technologies 

• Troubleshoot application issues including crashes, performance bottlenecks, memory leaks, threading, and integration failures 

• Support applicationspecific services (e.g., IIS sites, app pools, Windows Services, background jobs) 

• Analyze logs, exceptions, and metrics using Event Viewer, application logs, and monitoring tools 

• Support REST/SOAP APIs and resolve authentication, authorization, and data issues 

• Perform SQL troubleshooting: query optimization, stored procedures, and indexing support 

• Support deployments and releases in collaboration with DevOps and infrastructure teams 

• Participate in ITIL processes (Incident, Problem, Change) using ServiceNow/JIRA 

• Maintain clear application support documentation and knowledge articles 

Technical Skills 

• Backend: C#, .NET Core/.NET Framework, ASP.NET, Entity Framework / Dapper 

• Frontend: HTML, CSS, JavaScript; basic exposure to React/Angular 

• APIs & Data: REST, SOAP, SQL Server (PostgreSQL optional) 

• Application Hosting: IIS, applicationspecific Windows Services, containerized apps 

• OS Awareness: Applicationlevel support on Windows and Linux (logs, services, runtime issues only) 

• DevOps Exposure: Git, CI/CD pipelines (Azure DevOps/Jenkins), deployment support 

• Monitoring: Application Insights, Splunk, ELK, Dynatrace (or similar) 

Experience & Qualifications 

• ~3 years of experience in .NET application development or support 

• Strong troubleshooting and problemsolving skills 

• Familiarity with Agile and DevOps delivery models 

• Bachelor’s degree in Computer Science or equivalent degree