About NCR VOYIX
Job Title: Global Account Management Analyst Reports to: Manager- IT Service Delivery
Resource Type: Employee Last Revision Date: Jan 2026
PRIMARY RESPONSIBILITIES
• Processing requests per ITIL framework and within defined SLA.
• Creation/deletion/management of objects in AD, i.e. local user accounts, groups, workstations, servers, printers, etc
• Regularly perform housekeeping duties to keep their OU hierarchy clear of stale, unused, expired, and other no longer needed objects
• Process requests for access control authorized by data owner and by following defined process.
• Process requests for group drive mappings, computer account, application accounts etc.
• Perform Server Setup (Create the required groups and give them appropriate permissions on the server)
• Meeting or exceeding predefined KPI and SLA targets.
TECHNICAL SKILLS:
• In-depth knowledge Windows 11, Windows 2012R2 Operating Systems.
• Should have experience in Active Directory and Group Policy management.
• Strong understanding of messaging in an Outlook/ Exchange environment/O365
• Basic knowledge of Windows PowerShell Scripting.
EDUCATION & QUALIFICATION:
• Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory.
• Minimum six months experience in Server, Active Directory management or technical support role.
COMMUNICATION SKILLS:
• High proficiency in English grammar, vocabulary and sentence structure.
• Good business communication skills (e-mail)
ROTATIONAL SHIFTS
• We are 24X5 operations and candidate should be ready to work on rotational shifts.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”