Identity and Access Management Operations Engineer

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Technology

Compensation Overview

The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive awards.

Salary Range

$126,500.00 - $208,700.00

1

Identity and Access Management (IAM) team within Travelers Cybersecurity organization is seeking IAM Operations Engineer to join the IAM Operations support team.
Responsible for reviewing servers and applications performance metrics to identify bottlenecks, address issues and enhance efficiency. Works across organization with diverse engineering teams and lines of business to quickly troubleshoot, identify and resolve business impacting incidents. Remains organized, focused and cool-headed while working under immense pressure. Participates in 24/7 critical applications support occasionally working after hours and weekends to implement changes or troubleshoot and resolve issues. Possesses great communication skills (written and oral) handling sometimes difficult conversations with customers. Ability to multi-task in an environment of changing priorities
This position requires a technical, self-driven, self-learning, people-oriented individual that will thrive under quickly changing challenging situations.

What Will You Do?

• Provide production support to various Web Access Management services supported by IAM, including, SiteMinder, Access Gateway, Okta, Profile Abstraction data provisioning, SSO certificates renewal.

• Provide production support for Identity Management services supported by IAM including Sailpoint IIQ, SailPoint nightly batch processes checkout, MFA.

• Setup and support Autosys batch jobs. 

• Coordinate with different teams to close open issues by doing continuous follow ups.

• Provide support for all Identity & Access Management services by setting up changes, resolving incidents, investigating problem and complete service requests.

• Coordinate and communicate LOB impacting changes at cross LOB meetings.

• Implement changes during application change windows adhering to ECRM guidelines.

What Will Our Ideal Candidate Have?

• Working experience of Identity & Access Management skills like Okta SSO and SailPoint ISC

• Working experience of server administration and usage of remote admin tools

• Good knowledge of Unix and Windows Operating systems SQL.

• Good knowledge of LDAP server installation, configuration and directory support

• Good knowledge of SQL commands

• Good knowledge of F5(Load balancer), DNS, DHCP, & IP configuration

• Good knowledge of servers service monitoring.

• Working experience of Active Directory/AD LDS, Azure

• Experience with ServiceNow

• Experience with AI

• Good to have scripting knowledge like Perl/Shell/Powershell or any other scripting knowledge

Environmental / Work Schedules / Other

• Work off hours and weekends

• Participate in nights and weekends critical applications on call support

• Ability to learn new skills

What is a Must Have?

• Bachelor’s degree in Computer Science, similar degree, or its equivalent in work experience.

• 4 years of experience in Information Technology Security Engineering or Software engineering.