Immigration Operations Advisor

Reporting to the Senior Manager, Immigration Operations, the Immigration Operations Advisor serves as a strategic workforce planning advisor and subject matter expert in immigration operations. Working at the intersection of Human Resources, Talent Acquisition, and business operations, this role helps leaders make informed workforce decisions by assessing immigration-related opportunities and risks that impact recruitment, retention, workforce stability, and business continuity. The Advisor translates complex immigration requirements into practical business recommendations and partners with operational leaders to support sustainable workforce strategies across the organization.

This is a unique opportunity to help build and shape a newly established Immigration Operations function. The successful candidate will play a key role in defining best practices, influencing workforce strategy, and partnering leaders across the organization while gaining exposure to complex HR, workforce planning and business challenges.

This position will be based at our Head Office in Markham, Ontario. Extendicare offers a hybrid working environment.

Key responsibilities include:  

• Partner with business leaders, HR, Talent Acquisition, Payroll and operational stakeholders to support recruitment, retention and workforce planning initiatives where immigration considerations may impact business outcomes. 

• Assess employee eligibility and recommend appropriate employer-supported immigration pathways based on business needs and program requirements. 

• Identify workforce continuity risks and develop mitigation strategies related to work authorization, permit expiries, recruitment and retention initiatives. 

• Analyze workforce demographics and immigration-related data to identify trends, workforce risks and opportunities to support proactive workforce planning. 

• Develop reports, dashboards, and executive summaries to support business leaders in understanding workforce composition, permit expiry risks, retention considerations and immigration program utilization  

• Conduct NOC, wage and employment-condition assessments to support immigration applications and program compliance. 

• Review and provide quality assurance on immigration applications, documentation and case strategies to ensure accuracy and alignment with program requirements. 

• Act as an escalation point for complex immigration matters and provide recommendations on risk management and business impact. 

• Develop and maintain immigration-related processes, tools, policies, training materials and operational guidance documentation. 

• Monitor immigration program changes and translate regulatory requirements into practical business recommendations. 

• Share subject matter expertise with other HR and operational stakeholders through training, education, and consultation. 

• Complete other duties as assigned. 

What we’re looking for: 

• Post-secondary degree or diploma in Human Resources, Business, Immigration, Law, Public Administration, or a related field. 

• 4+ years of experience in HR advisory, workforce planning, talent acquisition, employee relations, immigration operations, global mobility, compliance, or other business partnering role requiring stakeholder consultation and risk assessment related advisory capacity. 

• Demonstrated experience partnering with business leaders and providing guidance on complex people, workforce, or operational matters. 

• Strong business acumen with the ability to assess risk, balance competing priorities, and influence decisions. 

• Proven ability to translate complex technical information into practical business-focused recommendations. 

• Experience analyzing data, and using insights to support workforce planning and operational decision-making 

• Advanced proficiency with Microsoft Office applications, particularly Excel and PowerPoint, and comfort leveraging AI-enabled tools and technology. 

• Exceptional communication, presentation, stakeholder management, and relationship-building skills. 

• Proven ability to navigate ambiguity, manage competing priorities, and work collaboratively across multiple functions. 

• Immigration, global mobility, or temporary foreign worker program experience is considered an asset. 

• RCIC designation, immigration consulting experience, Workday knowledge, or workforce strategy experience are considered assets. 

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What Extendicare has to offer: 

At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect: 

• Continuous mentorship, support for life-long learning and growth opportunities 

• Opportunities for advancement and career growth within the organization 

• A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work. 

• Employee Family Assistance Program. 

• Robust benefits package 

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Extendicare is a leading provider of care and services for seniors across Canada, operating under the Extendicare, ParaMed, Extendicare Assist, and SGP Purchasing Network brands. We are committed to delivering quality care to meet the needs of a growing seniors’ population, inspired by our mission to provide people with the care they need, wherever they call home. We operate a broad network of long-term care homes (both owned and under management contracts), deliver over 24 million hours of home health care services annually, and provide group purchasing services to third parties representing approximately 157,000 beds across Canada. Extendicare proudly employs more than 30,000 qualified, highly trained and dedicated team members who are passionate about providing high-quality care and services to help people live better.

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