Impact Manager

Application Instructions

Click Apply to submit your online application. Please attach a resume and thoughtful cover letter on the "My Experience" page in the "Resume/CV" field.

Active City Year Staff members must login to Workday to apply internally.

Number of Positions: 1

Work Location: 100% On-Site

Position Overview

The mission of the Impact Manager (IM) role is to coach and develop AmeriCorps Members as a City Year team of idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students.

Reporting directly to an Impact Director, the IM’s role plays a critical part in implementing City Year’s school-based Whole School Whole Child mission and practices within their partner schools by leading AmeriCorps Members and working closely with school leadership in pursuit of meaningful outcomes at a student level.

Job Description

Service Delivery & Impact

Impact Managers ensure the high-quality implementation of City Year’s Whole School, Whole Child supports and interventions to the right students, in the right dosage, at 1 or 2 assigned schoolhouses. This entails:

• Observing and coaching AmeriCorps Members on their implementation of academic intervention programs and student engagement strategies, providing feedback to support their continued growth.
• Overseeing ACM-led school climate activities and organizational initiatives, including student/parent engagement events.
• Managing/overseeing Extended Day programming (Before and After School)
• Monitoring the implementation of weekly Social Emotional Learning interventions by reviewing lesson plans and engaging in “Observation and Coaching”

• Effectively gathering, analyzing, and utilizing data to:
  • Oversee collection and input of data by AmeriCorps Members
  • Track progress to goals
  • Inform decisions and strategy
  • Partner with Evaluations Manager for support with data collection and analysis

AmeriCorps Member Program Delivery & Experience

Impact Managers lead, manage, and coach a team of, up to, 20 AmeriCorps members to achieve service performance requirements, meet corps practitioner standards, and reach their leadership development potential. Impact Managers will do this by:

• Leading ongoing AmeriCorps member mentoring, support, and development
• Building a positive culture across team of AmeriCorps Members in which AmeriCorps Members feel valued, supported, challenged, and successful.
• Planning and executing weekly team meetings and trainings.
• Conducting consistent, formal one on ones with AmeriCorps Members.
• Partnering with Impact Coach and Impact Director to identify trends across teams in order to provide support through trainings and coaching.
• Partnering with Director of Service and Learning on AmeriCorps Member Career development and training (Leadership After City Year, resume reviews).

• Working closely with Learning and Development Team to follow up with AmeriCorps Members following trainings and development spaces.

Service Partner Management

Impact Managers are responsible for building and cultivating a strong partnership with Teachers, Principal, school officials, and other key decision makers that will support the successful implementation of City Year’s Whole School Whole Child model and will create the necessary conditions for ACM success. As such, Impact Managers:

• Monitor implementation of school partnership agreement and conditions for success.
• Participate in school leadership meetings, sharing updates and offering support with school-based initiatives.
• Meet weekly with school/City Year liaison, leveraging strong communication and negotiation skills to ensure best possible implementation of WSCW for positive student and ACM outcomes.
• Engage in formal meetings quarterly with Principal and school leadership team for continuous alignment on services and student support
• Coach Team Leaders on organizing and leading culture building activities and trainings within the schoolhouse.
• Work in partnership with school to ensure AmeriCorps Members are positioned for success.
• Use data to continuously evaluate partnership progress.
• Engage regularly with instructional coaches at school site to ensure AmeriCorps Members receive additional coaching and support.
• Participate successfully in MDCPS/school Impact Reviews, sharing updates and receiving feedback on the work of AmeriCorps Members
• Consistently check in with AmeriCorps Member partner teachers

Organizational Stewardship

As members of the broader City Year Miami team, Impact Managers also support the overall success and sustainability of City Year Miami and the Impact Team by supporting with site and Impact level initiatives and operating in ways that advance our site mission and vision within the Miami community. To do this, Impact Managers specifically:

• Join and contribute to one Impact Team Working Group supporting progress in priority areas for City Year Miami Impact Team for the fiscal year.
• Support Recruitment and Admissions with AmeriCorps Member candidate interviews.
• Work closely with City Year Miami’s Development Team on the execution of fundraising and partnership events, including as part of at least one planning committee leading up to the event.
• Effectively manage school team budgets and prioritize responsible use of organizational resources.
• Engage fully in City Year Miami’s Performance Management Process.
• Communicate effectively across departments.

Relationship Development:

• Experiencing building meaningful relationships, specifically across lines of difference.
• Demonstrated ability to develop and manage complex relationships with schools and community partners.
• Proven ability to have tough conversations and to hold staff accountable towards their performance goals.
• Experience managing relationships with a diverse group of internal and external stakeholders to help achieve goals.

Talent Development:

• Proven success managing diverse teams towards a common goal.
• History of coaching/leading young people between the ages of 17-24.

Executes to Results:

• Must have a strong record of achieving transformational results with students and communities, at the classroom, school, or network/multiple-school levels.
• Ability to problem solve, trouble shoot, and show creative problem solving when faced with perceived barriers. 
• Track record of completing required tasks and job functions on time and with high fidelity.

Communication:

• Ability to translate mission and vision from organization level to AmeriCorps Members and/or various school and community partners
• Ability to communicate complex topics and parse them for specific audiences.
• Ability to communicate effectively, efficiently, and with transparency to the right people at the right time to ensure success of our AmeriCorps Members in service.
• Ability to negotiate while preserving program fidelity and maintaining partnerships.
• Excellent written and oral communication skills.
• Strong group facilitation and presentation skills, including the ability to organize people and ideas in pursuit of specific outcomes.
• Ability to break down large concepts into teachable bits that others can internalize easily

• Bachelor’s degree strongly preferred; or equivalent work experience.
• Background in education and/or youth development and management strongly preferred.
• City Year/AmeriCorps experience is a plus.
• Sets high expectations for self and others s/he is leading and holds self and team accountable for performance goals.
• Experience developing diverse groups through coaching, performance plans, reviews, and leadership opportunities.
• Thrives in diverse, youthful, high energy, entrepreneurial, and fast-changing environment.
• Ability to work occasional nights and weekends for events and community service projects.

Benefits