Impact Manager

Direct Reports: Two teams of AmeriCorps members (One team per school)  

Reports to: Impact Director  

Site Location: Greater Boston 

About City Year 

City Year is dedicated to helping students and schools succeed. City Year AmeriCorps members serve full-time in high-need urban schools, where they partner with teachers and school leaders to provide high-impact student, classroom, and school-wide support to help students stay in school and on track to graduate from high school, ready for college and career success. City Year has a Long-Term Impact (LTI) strategy, an exciting plan to scale its impact to dramatically increase the urban graduation pipeline and transform the future for thousands of students nationwide. 

City Year (CY) is among the nation’s fastest-growing nonprofit social enterprises. The organization’s 800 staff and 3,000 AmeriCorps members work and serve in 28 communities across the country, including Boston – where City Year was founded in 1988 and is headquartered – and Baton Rouge, Chicago, Cleveland, Columbia, Columbus, Dallas, Denver, Detroit, Jacksonville, Kansas City, Little Rock, Los Angeles, Memphis, Miami, Milwaukee, New Hampshire, New Orleans, New York, Orlando, Philadelphia, Providence, Sacramento, San Antonio, San José/Silicon Valley, Seattle/King County, Tulsa, and Washington, D.C. City Year also has international affiliates in South Africa and the United Kingdom. 

A proud member of the AmeriCorps national service network, City Year (CY) is a public-private partnership, made possible by resources from schools and school districts; local, state, and federal governments; and philanthropic support from corporations, foundations, and individuals. City Year has been recognized by Charity Navigator as a four-star charity – its highest rating – for twelve consecutive years, placing City Year in the top 1% of non-profits nationwide for fiscal responsibility, financial health, organizational efficiency and organizational capacity. 

To learn more about City Year Greater Boston, please visit: City Year Greater Boston | City Year 

Position Overview 

City Year Greater Boston (CYGB) seek Impact Manager (IM) candidates who will manage and mentor up to two teams of full-time AmeriCorps members, overseeing the implementation of our service model in the partner schools we serve in Boston and Everett Public Schools. 

Impact Managers are responsible for three main areas: program implementation, corps member program delivery and experience, and service partner management. The Impact Manager must be effective in relationship development and team management, coaching AmeriCorps members (ACMs) per team to deliver attendance, behavior, and course performance supports to students, as well as enabling a rewarding, productive, professional and successful year of service. In this way, the IM is responsible for managing the daily programmatic operations of their team and leading them to ensure that all goals and service outcomes are met. 

Additionally, the Impact Manager serves as the primary City Year liaison in schools, building strong relationships with school administrators and personnel to successfully fulfill the services in the Statement of Partnership.  

Reporting to an Impact Director, the Impact Manager plays a critical role in implementing City Year Greater Boston’s school-based service model. Impact Managers are expected to serve in person at their school site, except on days when there are in-person meetings or trainings. This role is expected to work a 40-hour workweek, with standard work hours falling between 7am- 5pm, Monday – Friday, depending on the needs of the program. 

Responsibilities 

Service Impact Delivery: 

• Lead the execution of City Year’s Whole School Whole Child (WSWC) Tier 1 supports and Tier 2 interventions. 

• Oversee whole school and class service implementation, including instructional support, thematic events, and culture enhancement. 

• Establish clear, measurable objectives aligned with WSWC goals and capture best practices for community sharing. 

• Utilize data analysis from various sources to identify trends, improve interventions, and enhance ACM performance. 

• Supervise and support ACMS in executing coordinator roles and fulfilling service responsibilities. 

Corps Impact Delivery: 

• Lead, manage, and coach up to two teams of AmeriCorps members to achieve service performance requirements, meet AmeriCorps practitioner standards, and support members through their individual equity journeys 

• Lead with a strong sense of City Year culture and values, consistently using City Year culture tools; make meaning of City Year culture and foster strong personal connections to the deeper meaning of our work in schools 

• Guide ACMs to meet service performance requirements and maximize leadership development potential. 

• Foster a culture of power and idealism using City Year leadership tools and best practices. 

• Utilize performance management tools to set expectations, identify strengths, and facilitate individual development plans. 

• Ensure ACMs are committed to student success and equipped to meet City Year standards. 

• Support the management and development of Returning AmeriCorps Members (RACMs)/Team Leaders. 

Partner Impact Delivery: 

• Develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for corps members to deliver academic, attendance and behavior supports for students. 

• Build and cultivate strong partnerships with school leaders and key stakeholders. 

• Demonstrate understanding of school priorities and collaboratively implement solutions aligned with City Year goals. 

• Maintain a strong presence in schools, utilizing student data strategically to gain support for initiatives. 

• Coach ACMs on developing productive partnerships with teachers and other school staff. 

• Cultivate strategic community relationships and leverage resources to enhance service performance. 

Qualifications 

• Bachelor's degree in education, Social Work, Urban Studies, Youth Work, or other related field preferred but experience in management, non-profits, community service and/or youth work, or education is acceptable 

• Proven relationships and experience working with/in Boston Public Schools or as a contracted provider with Boston Public Schools is a plus 

• Experience with and the ability to work with principals, assistant principals, and teachers to meet shared goals which includes having difficult conversations around partnership accountability 

• Demonstrated ability to work with and lead diverse teams of young adults which includes experience coaching young people and working with diverse populations to achieve goals 

• Excellent written and verbal communication skills including active listening skills 

• Strong problem solving, time and project management skills; ability to prioritize projects and tasks, assess and deploy resources 

• Willingness to take on new challenges, pursue self-development and self-directed learning 

• Ability to work as an independent leader and as a team member in a collaborative environment 

• Proficiency in computer skills (i.e. MS Office) and experience using databases to document service work 

• City Year/AmeriCorps/Peace Corps experience is a plus 

• Strong connection to City Year culture and values, for more information visit:  https://www.cityyear.org/about-us/culture-values 

Required Documents 

A cover letter and resume must be submitted to be considered for this position. Preferred resume formats will depict not only a candidate’s responsibilities and job functions in previous work, but will include specific, quantitative results where applicable. Additional quantitative context around specific budget sizes, team sizes, or other work environment information will help City Year compare the scale of your work environment with our operations. 

Compensation and Benefits 

Full-time employees are entitled to compensation commensurate with experience. The salary for this role is $60,000. Benefits for full-time employees include health insurance with Flexible Spending Account, 3 weeks paid vacation, holidays, parental leave, 401K, and more. City Year is an Equal Opportunity Employer, committed to a diverse workforce.