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Westwood, Massachusetts, USA, United States of America
Onsite
TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
Join Our Team and Succeed TogetherWhat You'll Do
Daily Operations & Administration (50%)
Manage administrative and case management issues with minimal supervision
Process individual participant requests and plan-level data operations
Complete and peer review transactions and file postings for plan participants
Ensure all items are processed accurately and within agreed-upon SLA timeframes
Communicate with clients regarding participant inquiries requiring additional information
Technical Analysis & System Configuration (30%)
Apply advanced analytical skills through data analysis, troubleshooting, and eligibility logic development
Test and analyze system configurations against requirement documents during implementation and administration
Leverage sophisticated database tools to set up healthcare and group benefits databases
Define data fields, import data, design screens, and create queries and reports
Apply strong knowledge of Health and Welfare Benefit domain rules and regulations
Review plan documents to build plan-specific knowledge and assist with research
Quality Assurance & Project Management (20%)
Participate in client-specific and TELUS Health-wide project initiatives
Monitor project schedules to ensure deliverables are met on time
Collaborate with team leaders and project managers to define project scope, objectives, assignments, and timelines
Integrate quality assurance processes into all projects and deliverables
Notify project managers or clients proactively if timelines are at risk
What You Bring to the Team
Experience & Expertise:
3-5 years in Benefits Administration industry, or as an Analyst/Operations Specialist
Demonstrated strength in analytical thinking and exceptional attention to detail
Familiarity with healthcare or group benefits concepts
Proven ability to prioritize and manage multiple projects simultaneously
Technical Skills:
Working knowledge of Excel including VLookup, Pivot Tables, and Macros
Strong ability to learn new systems and processes quickly
Experience with data processing and analysis
Core Competencies:
Excellent oral and written communication skills
Strong organizational and time management abilities
Self-motivated, quality-conscious, and committed to meeting deadlines
Ability to thrive in a collaborative team environment
Preferred Qualifications
Working knowledge of SQL, MS Access, and/or VB
BA/BS degree
Project management background
Previous experience with database management or data processing
Experience in project coordination or administrative support roles
Professional certifications in HR, benefits, or related fields (CEBS, SHRM, etc.)
Experience working in a consulting or client services environment
Understanding of compliance requirements in benefits administration
Your Success Profile
We're looking for someone who brings:
Growth Mindset – Genuine desire for professional development with openness to feedback and continuous improvement
Problem-Solving Excellence – Natural curiosity to understand complex processes and develop innovative solutions
Adaptability – Flexibility and resilience in a fast-paced, dynamic environment
Collaborative Spirit – Willingness to support team members and contribute to collective success
Positive Attitude – Enthusiasm when facing new challenges and learning opportunities
Salary Range: $57.000 - $90,000.00 USD Annual
Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise.
TELUS offers rewarding benefits, which may vary per job function, such as:
⦁ Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
⦁ Flexibility to work in-office, virtually or a combination of both
⦁ Generous company matched 401K
⦁ Opportunity to give back to communities in which we work, live and serve
⦁ Career growth and learning & development opportunities to develop your skills
⦁ And much more…
Job Type: This is for a current vacancy
A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.
TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.