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Vancouver, British Columbia, Canada
Hybrid
Quandri is transforming the insurance experience for policyholders across North America by providing AI to the industry’s critical stakeholders - insurance agencies and brokerages. Insurance agents are the lifeblood of the insurance industry, and are where most Property & Casualty insurance is sold and serviced. Yet, there are forces making it harder than ever for them to operate; more consolidation, rising talent crisis, increasing complexity of insurance and the AI revolution are significant challenges for how agencies have typically operated.
This challenge is a massive opportunity to rethink how insurance agencies operate. Quandri is at the cutting edge of this change, delivering real transformation to the entire insurance experience one process at time through the deep understanding of insurance workflows, systems and data paired with deep technical capabilities and proprietary models.
We’re making insurance better for policyholders, while helping insurance brokerages deliver a better client service, grow faster, and harness AI so that they control the future of insurance distribution.
Why join us?
We are moving fast and focused on customer impact. You will enjoy and be successful at Quandri if you:
Have a deep customer focused mindset
Can operate in a fast paced environment where change and innovation is a constant
Take high levels of ownership in everything you do
Have AI-first thinking and want to apply AI to solve the world’s problems of tomorrow
Operate with urgency, and aren’t afraid to move fast and make some mistakes along the way
Are low ego, and believe more in achieving the best outcome for our customers and achieving big goals as a team
Want to have a big impact, and are not content with making changes at the edges
Our head office is in Vancouver BC, with ¾ of our team working here and the rest distributed across North America.
We’re backed by leading US and Canadian investors, are growing fast, and have a few awards to prove it:
LinkedIn’s Top Canadian Startups in 2024 & 2025
Most importantly, if you want to do the best work of your life changing an industry with technology alongside talented people who are both high-performing and kind, Quandri is the place for you.
About the Role:
The Implementation Manager is responsible for implementing the Quandri platform for a wide range of customers, from SMB to Enterprise.
The role will lead at all stages of the implementation journey for both new and existing customers. You will leverage your past experience leading customer-focused software initiatives to deliver implementations that enable customers to achieve outstanding results from their partnership with Quandri.
Manage implementation projects and client onboarding from start to finish
Lead implementation activities, including kickoff, discovery, configuration, testing, and training
Communicate progress via our CRM throughout the implementation process to ensure the Customer understands the progress towards their deployment date
Provide a from Implementation to CS, ensuring customer expectations are met and transitions are efficient and customer focused
Confirm and document customer goals and success metrics as customers exit the sales cycle and enter implementation
Facilitate technical requirement gathering and deliver customer feedback to the product team when necessary
Effectively manage and communicate changes in project scope, budget or schedule
Utilize internal tools such as HubSpot, Sybill, and GDriveto track all Customers in deployment and their progress
Work with the Product team to continually improve customer time-to-value
Develop scope of work documentation that marries customer expectations with internal delivery resources
Identify change management opportunities to improve user training & adoption
Become an expert in our products and know all required technical details to successfully implement our products
Understand the fundamentals of the insurance broker landscape and and the day to day broker processes that Quandri improves
Understand key elements of the AMS systems our customers use that are relevant to our implementation
Provide insights and feedback from our customers to the Customer Success and product team to help shape our product refinement
2+ years of experience successfully implementing software/SaaS systems
Bonus: experience in the insurance industry and/or working with Agency Management Systems
Outstanding project management skills and effective use of project management tools
Strong technical aptitude and curiosity to understand systems
Experience working with product and engineering teams to deliver implementations
Experience managing change management activities by clearly communicating the implementation process and providing amazing support and user training
Proven ability to convey technical subject matter to non-technical audiences
History of delivering exceptional customer service
Highly-developed written/verbal communication skills
Strong interpersonal and relationship-building skills
Proficiency in Microsoft Word, Excel, Powerpoint or G-Suite equivalents
Proficiency in using a CRM platform (HubSpot preferred)
Ability to handle multiple responsibilities and prioritize efficiently
Aptitude for technology and the ability to learn to use different software programs quickly
The ability to manage multiple customer projects
The ability to effectively listen and communicate with customers in a professional manner
Effectively present to customers and run engaging customer meetings
Well-organized with attention to detail
Demonstrate commitment and passion for creating positive customer-centric interactions
Customers at the core. We put the customer at the center of all we do. At a basic level, we believe business success comes down to talking to customers and building something they want. We don’t listen to customers and just take what they say blindly, but we think critically about it and build what they need. Customers are the core of everything we do, and our business exists to serve them. We prioritize their needs over all else within the company.
Move with urgency. There are times when we need to move slowly and deliberately, but we default to acting fast and with urgency. We slow down when necessary, but this should be a deliberate choice. Businesses become more lethargic as they grow, this principle is designed to fight this fact.
Be curious. We understand the world by being curious and asking why. We aren’t satisfied with surface level understanding, and seek a deeper understanding of why things are the way they are. Don’t take someone’s word for it or the answer “because that’s how we do it.” Understand why and dig deep.
Excellence in execution. We know that what separates good from great is a high level of execution. We commit ourselves to excellence in everything that we do, from delivering an amazing product to writing a great email.
Act like an owner. We’re all owners of the business and act like it. We follow through on commitments, own our results and think long-term.
Fight for simplicity. The law of increasing functional information states that systems evolve to become more complex over time. At Quandri, we believe there is sophistication in simplicity; as such, we intentionally fight for streamlined solutions and are committed to the uncomplicated.
AI-first. We believe AI is a fundamental shift in how work gets done, not just a tool we occasionally reach for. At Quandri, we lead with AI, in how we build our product, how we run our operations, and how we think about every process and workflow. This isn't about replacing people; it's about unlocking them to do higher-value work.
Employee stock options based on experience level
Comprehensive health benefits, including $500 Lifestyle Spending Account
Four weeks of paid vacation per year
Work anywhere in the world for 60 calendar days of the year
Parental leave top-ups: 6 months for birthing parents, 8 weeks for non-birthing parents (up to $100,000 annual salary)
Quandri is dedicated to fostering a diverse and inclusive workplace. As an equal opportunity employer, Quandri adheres to Canadian labour laws and does not engage in discrimination based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other status protected under Canadian law.
Don’t let imposter syndrome stop you from applying. Great people sometimes don’t have the “right” experience. If you think that you’ll be amazing at this role then we encourage you to apply.
