Want to know if this job is worth applying to?
Remote, Oregon, United States
Remote only
Client Services Consultant, Training & Implementation
Location: Remote (Canada or USA)
Reports To: Operations Manager, BEC Legal Systems
Travel: up to 10%: periodic visits to the Cincinnati office, occasional client sites, and industry conferences (e.g., ILTACON)
About BEC Legal Systems
BEC Legal Systems has served the legal community for decades, evolving from its roots in Cincinnati, Ohio into a trusted provider of enterprise software for law firms and corporate legal departments nationwide. Our product suite - including CoreRelate Cloud, CoreRespond, MatterLink, Docket Enterprise, LegalBar, and Assemble-It - helps legal teams manage attorney calendars, track matters, and automate document creation directly within the Microsoft Office environment they already rely on.
Our clients stay with us because our team knows their firms, their workflows, and their deadlines. We are building a cross-trained Client Services team where every consultant brings deep expertise in one area and can step in across implementation, training, and support, so clients get fast, knowledgeable help from people who understand their environment.
How Our Team Works
Client Services is made up of consultants, each with a core specialty: Training & Implementation, Support, and Data & Integrations. Each consultant spends most of their time in their specialty, covers a defined share of work in another area, and contributes to shared team assets such as our knowledge base and training materials. Support coverage is scheduled, not ad hoc, so implementation and training commitments stay protected.
About the Role
As Client Services Consultant, Training & Implementation, you will be BEC's lead trainer and own complex implementations and upgrades from kickoff through go-live. You will consult with clients to understand their business practices, configure solutions that fit their workflows, and deliver the training that drives adoption.
You will also take scheduled support rotations and train your teammates so the whole team can deliver implementations and training with confidence. This is a hands-on, client-facing role that combines project management, software configuration, training delivery, and support. You will work closely with R&D, QA, and Sales, and you will travel to client sites and other locations as needed.
Key Responsibilities
Core Specialty: Training & Implementation (approximately 60%)
Cross-Coverage: Support (approximately 25%)
Team Enablement (approximately 15%)
Required Skills & Qualifications
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.
Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.
Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.
Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.