Implementation Specialist

Join us at Entrust  

At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.  

Entrust's values are a cornerstone of who we are, our future business growth and how our people grow through it. We model our values by demonstrating that Customer Trust Is Earned, moving with purpose because Speed Is Intentional, taking accountability because We Own the Outcome, and building a collaborative culture where One Entrust Wins Together.

Get to Know Us  

Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future. 

Position Overview

The Implementation Specialist is responsible for solution delivery such instant Financial Issuance on customer environment and/or hosted environment.This position will manage installations and ensure customer success and

satisfaction during the project delivery which includes setup, installation, and administration for client’s purchased or outsourced technology and business process solutions.

Responsibilities

Solution Delivery - 85%

• Solution deployment and configuration to meet the customer needs

• Setup, install, and administer instant financial solutions for our customers. This may be done either remotely or

at a customer site

• Collaborate with project management team to deliver the solution to the customer in a timely matter.

• Act as technical expert on the solution, including participating in the requirements gathering and validation

• Understand the customer need and work directly with client to manage initial access, map and transfer data,

create process documentation

• Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated

to the proper organization for resolution

• Deliver solution training for customers, Partner and IT personnel

• Interact with System Administrators to apply software patches and perform upgrades to existing customer

systems

• Maintain high availability for contact to ensure timely and accurate response to all inquiries

• Communicate effectively with external and internal customers/partner and provide information in a timely and

accurate manner

Process improvement – 15%

• Provides feedback based on client experiences to the owner of the components part of the solution and process

improvements

• Create and maintain documentation to assist in future problem resolution

• Participate and Propose process, documentation and solution improvements

Basic Qualifications

• Associate degree in information technology or equivalent

• Must have mastery of written and verbal communication

• 2+ years of experience in a customer Software delivery

• Experience with System Integrations

• Proven work with Software debugging or development

• Ability to work non-standard hours as needed including evenings and weekends as customer initiates.

• Must be able to lawfully work within the US and have unrestricted work authorization for US.

• Must be available to work between 7:00 AM and 7:00 PM, Central time with the main hours being 8:00 AM to 5:00 PM Central Time Monday through Friday. After hours and weekend availability as needed based on customer needs.

• When proficiency of skills is obtained, some weekend and after-hours work will be required.

Preferred Qualifications:

• Proficient problem solving and troubleshooting skills

• Experience in general networking technologies and concepts

• Experience configuring and maintaining Windows Server associated tool and utilities

• Professional technical certification such as A+, MCSA, MCSE or similar

• Networking and/or Software Certificates such as Network+ and CCNA

• SQL, IIS, TCP/IP, VMware, Cisco, SAN, LAN/WAN knowledge and experience

• Experience supporting remote and mobile users and computing/communications

• Experience with systems backup and recovery technologies

Compensation Range:

The anticipated starting base pay for this position is: $29.74-$43.62 per hour (in the primary posting location). Actual compensation will be determined based on geographic location, education, skills and experience. This position is also eligible for the company’s discretionary annual incentive plan. In addition to your pay, Entrust offers eligible colleagues and their dependents comprehensive health and well-being programs which include medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement. Please speak with the recruiter for more details. Note: Benefit and Compensation programs are subject to eligibility requirements and other terms of the applicable plan or program. Entrust has the right to end, suspend or amend any of its plans at any time in whole or in part.

For US roles, or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles, or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation, contact accessibility@entrust.com.

Recruiter:

Richa Srivastava

Richa.Srivastava@entrust.com