Who we are
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
What we offer
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.
Position Summary
- Lead end-to-end import and export transport operations across Hanoi, Hai Phong and relevant Northern Vietnam locations, ensuring safe, compliant, reliable, cost-efficient and customer-focused service delivery. The role is accountable for operational execution, people leadership, customer and stakeholder management, carrier performance, TMS governance, billing accuracy, contractor costing and payment timeliness, profitability and continuous improvement.
- Based in North Vietnam, with regular physical presence in both Hanoi and Hai Phong.
- Travel frequency varies according to customer, port, depot, vendor, team and operational needs.
- May support critical operational escalations outside normal working hours.
Key Responsibilities
1. Lead end-to-end transport execution including Custom Brokerage
- Manage daily planning, truck allocation, execution, monitoring, exception handling and escalation.
- Ensure pickup and delivery comply with customer requirements, agreed SOPs and operating standards.
2. Protect operational continuity and capacity
- Coordinate with ports, depots, ICDs, warehouses, customs-related stakeholders, carriers, 3PL providers and internal functions.
- Manage capacity, peak readiness, contingency plans and timely issue resolution.
3. Lead and develop the North Vietnam team
- Lead, coach and develop 9–10 employees across Hanoi and Hai Phong with clear objectives and accountability.
- Allocate workload and resources based on volume, customer needs, capability and productivity targets.
- Run team meetings, performance discussions and capability development.
4. Own TMS adoption and data governance
- Ensure transport orders are created, updated and closed accurately and on time.
- Monitor master data, milestones, user discipline and operational visibility.
- Resolve TMS exceptions, interface or synchronization issues and process gaps.
5. Control customer billing
- Ensure billing is timely and accurate against approved quotations, contracts, rate cards, SOPs and completed activities.
- Reconcile orders and verify supporting-document completeness before billing and closing.
6. Control carrier costing and payment
- Validate contractor costs against tariffs, rate cards, actual moves and applicable surcharges.
- Ensure vendor invoices are checked, approved and submitted within agreed timelines.
- Maintain carrier costing matrices and rate master data.
7. Prevent financial leakage and resolve disputes
- Resolve billing and contractor-cost disputes with clear documentation and cross-functional coordination.
- Prevent revenue leakage, duplicate charges, missing accruals and incorrect cost allocation.
8. Manage carrier and vendor performance
- Manage capacity, service quality, cost competitiveness, safety, compliance and operational performance.
- Conduct performance reviews, corrective/preventive action follow-up and contingency sourcing support.
9. Lead customer and stakeholder engagement
- Serve as the principal operational escalation point for key customers and complex North Vietnam transport issues.
- Present root-cause analysis, drive improvement actions and support new-customer implementation and handover.
10. Govern safety, compliance and risk
- Implement transport safety standards, SOPs, work instructions and applicable legal/company requirements.
- Support Gemba, risk assessments, incident and near-miss reporting, investigations and corrective actions.
- Escalate significant safety, compliance, financial or operational risks and close audit findings sustainably.
11. Own financial performance
- Be accountable for profitability, cost control, productivity and growth.
- Monitor revenue, gross profit, carrier cost, cost per move, billing status, exceptions and productivity per FTE.
- Support budgeting, forecasting, accrual accuracy and monthly financial closing.
12. Drive continuous improvement and digital adoption
- Use operational and financial data for root-cause analysis and measurable service/cost improvement.
- Drive standardization, reporting improvements, automation and digital adoption.
Critical Competencies
- At least 07 years' professional working experience at Transport Management role (including import and export transport operations) in Logistics / Freight-forwarding Business
- In-depth knowledge & practical experience in customs formalities operations & transportation handling: container pick up/drop off, data entry in VNACCS, customs liquidation, HS code classification, price’s evaluation
- Certificate of CHB / Custom Clearance and Transport Management Certificate are big plus
- Direct experience at similar role(s) in 3PLs is a must
- Language proficiency: native Vietnamese level, professional English level.
- Willingness and ability to travel frequently between Hanoi and Hai Phong.
- Bachelor’s degree in Logistics, Supply Chain, Transportation, International Trade, Business Administration or related discipline.
- Demonstrated people-management experience, preferably across multiple locations.
- Practical experience with TMS, transport billing, carrier costing, invoice reconciliation and financial performance management.
- Experience in carrier management, customer escalation, process improvement and cross-functional stakeholder management.
#LI-DNI
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
