Gurugram, Haryana, India
Onsite
Not Available
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SalesforceManagement Level
AssociateJob Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.Job Description & Summary: We are looking for a seasoned Salesforce Agentforce
Responsibilities:
Design and develop Agentforce agents within Salesforce.
Configure and manage Prompt Builder, Copilot Studio, and AI Agent Actions.
Build conversational flows leveraging LLMs, natural language processing, and AI prompts.
Integrate Agentforce with Sales Cloud, Service Cloud, and external APIs.
Develop and maintain Apex classes, LWC components, and Flow automations.
Create and optimize data models and knowledge bases for AI responses.
Ensure security, governance, and compliance of AI-driven interactions.
Collaborate with business stakeholders to identify use cases and translate them into AI solutions.
Monitor agent performance and continuously improve accuracy and efficiency.
Mandatory skill sets:
3–8 years of experience in Salesforce development
Hands-on experience with:
Salesforce Flow, Apex, Lightning Web Components (LWC)
Agentforce / Einstein Copilot / AI Cloud
Prompt engineering & AI model usage
Strong understanding of:
CRM processes (Sales, Service)
REST/SOAP APIs and integrations
Experience with Data Cloud / Knowledge / OmniStudio (preferred)
Familiarity with Generative AI concepts, LLMs, and automation frameworks
Preferred skill sets:
Salesforce certifications such as:
Salesforce Platform Developer I/II
AI Specialist / AI Associate (Agentforce-related)
Experience with:
OpenAI / Azure OpenAI / Salesforce AI Cloud
Conversational design
Chatbot development
Years of experience required:
3 to 5 Years
Education qualification:
BE/B.Tech/MBA/MCA/M.Tech
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: MBA (Master of Business Administration), Master of Engineering, Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
Salesforce (Software)Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Application Software, Business Model Development, Business Process Modeling, Business Systems, Communication, Developing Training Materials, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Innovative Design, Intellectual Curiosity, IT Infrastructure, Optimism, Process Standardization, Project Architecture, Project Budgeting {+ 13 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship?
NoGovernment Clearance Required?
NoJob Posting End Date
July 27, 2026Want to know if this job is worth applying to?