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Chicago, Illinois, United States
Onsite
Are you passionate about supporting older adults and strengthening community-based care? Join CASL as our In-Home Services Manager and lead a dedicated team committed to helping seniors live safely, independently, and with dignity in their homes and communities.
The In Home Services Manager ensures older adults can safely age in place through access to reliable, high-quality home care services. By connecting clients, families, caregivers, and community partners, this role helps promote dignity, independence, and quality of life for those receiving care. Through effective program leadership and service coordination, the position helps expand equitable access to services and strengthens CASL's commitment to supporting older adults in the community.
Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives.
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Make a Difference, and Get the Support You Deserve
Salary Range: $75,000 – $85,000/year | Full Benefits Package Included
We value your expertise and commitment, and we invest in both. From competitive pay and comprehensive benefits to a culture that puts people first, you’ll be supported while doing work that matters.
This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule.
Scroll down for full details on salary, benefits, schedule and what it's like to be part of CASL.
As the In Home Services Manager, you will oversee the daily operations of CASL's Community Care Program In-Home Services, ensuring clients receive timely, reliable, and high-quality care. You will lead service delivery, workforce coordination, compliance activities, and partner relationships to support positive client outcomes and program performance. Your leadership will help older adults remain safely and independently in their homes while ensuring the program operates efficiently and effectively.
Lead the daily operations of CASL's Community Care Program (CCP) In-Home Services, ensuring timely, reliable, and high-quality service delivery for clients.
Oversee client intake, service authorizations, care plan implementation, and workforce scheduling to ensure continuity of care and compliance with program requirements.
Build and maintain collaborative relationships with care coordinators, referral partners, and external agencies to support effective communication, coordinated care, and successful service outcomes.
Monitor program performance, service delivery metrics, and operational data to identify trends, inform decision-making, and drive continuous improvement efforts.
Ensure a positive client experience by addressing concerns, resolving service issues, and maintaining responsive communication with clients and families.
Supervise, coach, and develop Field Supervisors and support staff, providing performance feedback, training, and professional development to promote accountability and service excellence.
Partner with Human Resources and recruitment teams to support workforce planning, staffing needs, onboarding, retention, and workforce stability.
Ensure compliance with Illinois Community Care Program requirements, organizational policies, documentation standards, and audit readiness expectations.
Implement and monitor quality assurance practices that promote consistency, accountability, and high standards of service delivery across the program.
Identify opportunities to improve operational efficiency, strengthen workforce capacity, and support the continued growth of CASL's in-home services program.
Stay informed of regulatory, operational, and programmatic changes affecting CCP services and translate requirements into effective operational practices.
To thrive in this role, you should have:
Bachelor's degree in Social Work, Healthcare Administration, Public Administration, or a related field preferred.
5–7 years of experience in home and community-based services, aging services, healthcare operations, or a related field.
Equivalent combinations of education and experience will be considered.
Knowledge of the physical, social, emotional, and cognitive changes associated with aging.
Demonstrated experience managing operations, workforce scheduling, and service delivery in a high-volume environment.
Strong knowledge of Medicaid-funded programs, particularly the Illinois Community Care Program (CCP) or similar home and community-based service models.
Strong data management, reporting, and analytical skills, with the ability to use data to drive operational decision-making and program performance.
Experience building relationships and collaborating effectively with clients, families, referral partners, community organizations, and other stakeholders.
Proficiency in Microsoft 365 applications, including Excel, Word, PowerPoint, Teams, and related business tools.
Experience using Electronic Visit Verification (EVV) systems and other service delivery or workforce management platforms.
Experience using Salesforce or similar customer relationship management (CRM) or data management systems.
Experience leading operational improvement initiatives or managing projects using formal project management methodologies and tools.
Bilingual or multilingual skills, particularly in Chinese or other Asian languages, strongly preferred.
Standard business hours, Monday through Friday (9:00 am - 5:00 pm), with flexibility to work additional hours, as necessary.
This role may be required to respond to urgent staffing, client service, or operational issues outside of regular business hours to ensure continuity of care and service delivery.
Work is performed in an administrative office setting with occasional travel to client, partner, or program-related locations as needed.
Compensation & Benefits:
This position offers a salary range of $75,000 – $85,000 annually, reflective of experience and qualifications.
Join CASL and unlock a comprehensive benefits package designed to support you and your loved ones. As a full-time employee, you'll enjoy a range of options tailored to your needs.
CASL’s comprehensive benefits package includes:
Medical, Dental, and Vision Coverage
Retirement Plan
Generous Paid Time Off (PTO)
11+ Paid Holidays, including Lunar New Year and Juneteenth
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Life Insurance, AD&D, and Disability Coverage
Voluntary Worksite Benefits and Pet Insurance
Commuter Benefits
Employee Assistance Program (EAP) for you and your household
Why Choose CASL:
Inclusivity: Join an organization that values mutual respect and acceptance, fostering a culture of inclusivity.
Empowerment: Support staff empowerment through skill development and growth opportunities.
Collaboration: Be part of a workplace that thrives on collaboration and teamwork.
Transformation: Envision and realize transformative changes in people, processes, and policies.
Resiliency: Work with a dynamic workforce and model resiliency to achieve collective strengths.
Join Us and Make a Difference:
Join us at CASL, where together, we create a brighter future for our community.
Thank you for your interest in joining our team! Every application is personally reviewed by a real person—not AI. Our process may take some time, but rest assured, we will follow up with updates as soon as we can. We appreciate your patience and look forward to learning more about you.
At CASL, we believe that diverse perspectives fuel innovation and drive success. If you're excited about the opportunity but unsure if you meet every requirement listed, we still encourage you to submit your application. Our company culture thrives on the unique talents and experiences that each individual brings to the table. We're looking for the right fit, and that goes beyond a checklist of qualifications. Join us in shaping a dynamic and inclusive team where your skills and contributions truly matter.
CASL is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.