Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
MicrosoftManagement Level
Senior AssociateJob Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Job Description
Implementation of ITSM workspaces
Creation and management of Service Request Items (SRIs), Knowledge Base (KB) articles
Creation of all necessary artifacts to support Catalog development and integration, including design diagrams, knowledge articles, test scripts, and details of any roles or rules used by the integration.
Documentation: Creation and maintenance of comprehensive documentation including integration and API consumption guides, development guidelines, and standards specific to implementing integrations with ServiceNow.
Exposure to Idea, Demand and Project form modifications and automations
Exposure to policy implementation, policy exceptions, issue & risk
Knowledge Article and Reporting Module
JavaScript (in context of ServiceNow)
In-depth knowledge of script includes, Client Scripts and Business rules
Exposure to scheduled Job, scheduled reports, Transform Script
Knowledge of notification set-up, Inbound email actions
Complex catalog items and record producers
Workflow and Flow Designer configuration
REST and SOAP Method Integration - Inbound and Outbound Integration setup with 3rd party application using SNOW API
Good Knowledge of CMDB and Service Catalog: Business Application, Business Service, Application Service, Business Capability and CI Relationship
Debugging of different types of Client Script, Script Include and Business Rules, Script Action.
Process Automation
Candidates must have very strong knowledge in ServiceNow development – ITSM Modules, Rest API integrations.
Responsibilities:
- Knowledge Transfer: Conduct knowledge transfer sessions to platform support teams, ensuring an effective transition to operations for ongoing support of integrations.
- Documentation: Create and maintain comprehensive documentation including integration and API consumption guides, development guidelines, and standards specific to implementing integrations with ServiceNow in the PwC environment.
Qualifications:
- Proven experience in developing and managing Service Catalog items and platform integration services.
- Proficiency in creating detailed technical documentation and transition artifacts.
- Experience in conducting knowledge transfer sessions.
Mandatory skill sets:
• Implementation of ITSM workspaces • Creation and management of Service Request Items (SRIs), Knowledge Base (KB) articles • Creation of all necessary artifacts to support Catalog development and integration, including design diagrams, knowledge articles, test scripts, and details of any roles or rules used by the integration. • Documentation: Creation and maintenance of comprehensive documentation including integration and API consumption guides, development guidelines, and standards specific to implementing integrations with ServiceNow. • Exposure to Idea, Demand and Project form modifications and automations • Exposure to policy implementation, policy exceptions, issue & risk • Knowledge Article and Reporting Module • JavaScript (in context of ServiceNow) • In-depth knowledge of script includes, Client Scripts and Business rules • Exposure to scheduled Job, scheduled reports, Transform Script • Knowledge of notification set-up, Inbound email actions • Complex catalog items and record producers • Workflow and Flow Designer configuration • REST and SOAP Method Integration - Inbound and Outbound Integration setup with 3rd party application using SNOW API • Good Knowledge of CMDB and Service Catalog: Business Application, Business Service, Application Service, Business Capability and CI Relationship • Debugging of different types of Client Script, Script Include and Business Rules, Script Action. • Process Automation
Preferred skill sets:
- Knowledge Transfer: Conduct knowledge transfer sessions to platform support teams, ensuring an effective transition to operations for ongoing support of integrations. - Documentation: Create and maintain comprehensive documentation including integration and API consumption guides, development guidelines, and standards specific to implementing integrations with ServiceNow in the PwC environment.
years of experience required:
: 4-7 years
Education Qualification:
B.E. / B.Tech / MBA. All qualifications should be in regular full-time mode with no extension of course duration due to backlogs
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
ServiceNow Now AssistOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Communication, Creativity, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity, Learning Agility, Optimism, Performance Assessment, Performance Management Software {+ 16 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
June 17, 2026