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Mumbai, Maharashtra, India
Onsite
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
SAPManagement Level
Senior ManagerJob Description & Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.*Why PWC
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "
Job Description & Summary
A career within SAP Consulting services, will provide you with the opportunity to help our clients maximize the value of their SAP investment with offerings that address sales, finance, supply chain, engineering, and human capital. We provide comprehensive consulting, system integration and implementation services across multiple SAP applications, products and technologies. Simply put, we focus on delivering business led, technology enabled change for our clients including industry specific enterprise resource planning and the latest in mobile, analytics and cloud solutions.
*Responsibilities:
Lead, manage, and coordinate the SAP AMS team responsible for application support, incident and problem management, change management, and service request fulfillment across SAP modules.
Ensure consistent delivery of SAP AMS support services meeting agreed SLAs and KPIs.
Collaborate with business stakeholders to understand SAP-related business processes and requirements to provide effective AMS solutions.
Manage end-to-end SAP AMS service delivery, including system monitoring, troubleshooting, upgrades, patches, and preventive maintenance.
Serve as the primary interface between business users, technical teams, and external vendors for SAP AMS services.
Implement and improve SAP AMS processes based on ITIL framework and industry best practices.
Oversee knowledge management, documentation, and training related to SAP AMS operations.
Drive continuous improvement initiatives to optimize SAP landscape performance, reduce incidents, and enhance user experience.
Manage vendor contracts, service providers, and budgets associated with SAP AMS.
Ensure SAP AMS compliance with security policies, audit guidelines, and regulatory requirements.
Prepare and present regular reports on AMS service performance, risks, issues, and improvement plans to senior management.
Support SAP upgrades, patching cycles, and integration projects from an AMS perspective.
Provide leadership, motivation, and career development opportunities for the AMS team.
*Mandatory skill sets
Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related discipline.
Minimum 10 years of experience in SAP AMS, SAP support, or SAP Basis/Application operations.
Proven experience managing AMS teams and SAP support operations.
Strong understanding of SAP modules (especially SD, MM, FICO, or relevant modules) and SAP landscape architecture.
Knowledge of ITIL processes and experience working with ITSM tools.
Excellent problem-solving, communication, stakeholder management, and leadership skills.
Experience working with SAP Solution Manager or other AMS management tools is preferred.
SAP certification(s) is a plus.
*Preferred skill sets
Strong leadership and team management capabilities.
Excellent analytical and troubleshooting abilities related to SAP applications.
Customer-oriented with a focus on service delivery excellence.
Proactive and able to manage multiple priorities in a dynamic environment.
Experience coordinating with global/offshore teams is an advantage
*Years of experience required
10-20 Yrs experience in SAP
*Education Qualification
BE/BTech/MBA/MCA/CAs
Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required: Master of Business AdministrationDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)
Required Skills
SAP ToolsOptional Skills
Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Application Software, Business Model Development, Business Process Modeling, Business Systems, Coaching and Feedback, Communication, Creativity, Developing Training Materials, Embracing Change, Emerging Technologies, Emotional Regulation, Empathy, Enterprise Integration, Enterprise Software, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Influence, Innovative Design, Intellectual Curiosity {+ 26 more}Desired Languages (If blank, desired languages not specified)
Travel Requirements
Available for Work Visa Sponsorship?
Government Clearance Required?
Job Posting End Date
August 5, 2026