Responsibilities:
- Strong analytical and problem-solving abilities.
- Excellent communication and collaboration skills.
- In-depth knowledge of cloud computing platforms and services
- Analyse reported incidents and problems for applications and infrastructure components, assessing patterns, making recommendations and implementing monitoring solutions.
- Data Network Management Systems monitoring, management and reporting
- Provide daily status reports and ticket updates
- Level 1 and 2 support analysis, resolution, and escalation of contact center incidents
Qualifications:
- Previous experience in a customer support role
- Track your own work on a daily basis and compare to banchmarks
- Strong phone and verbal communication skills
- Excellent listener
- Adaptable to different personality types
- Familiarity with CRM technology
- Customer focus
- Ability to multi-task
- Set priorities
- Excellent time management skills
- Degree
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
