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Ciudad de México, México
Remote only
Location: Remote (LATAM)
Working Hours: U.S. Pacific Time
Compensation: $1,800 USD per month. Additional bonuses may be available based on performance.
Bullpen Talent is hiring an Inbound Sales Team Manager for a U.S. home renovation company.
The primary responsibility of this role is to build and manage a team of low-cost remote representatives who handle inbound homeowner inquiries and schedule appointments.
Homeowners contact the company directly to:
Request renovation / construction estimates
Schedule appointments
Reschedule appointments
Ask questions about services
Follow up on projects
We are looking for someone who has previously built and managed this type of team.
Recruit, hire, train, and manage a team of low-cost remote customer service and scheduling representatives
Create processes, scripts, and training materials
Ensure inbound leads are answered quickly and professionally
Monitor team performance and quality
Coach underperforming team members
Maintain strong appointment booking rates
Keep the team motivated, accountable, and productive
Report results and recommend improvements
Experience working for a home services company (roofing, remodeling, HVAC, restoration, windows, landscaping, solar, etc.)
Experience building and managing teams of remote customer service, scheduling, or appointment-setting representatives
Experience recruiting and managing lower-cost remote staff
Experience creating processes and training programs
Strong English communication skills
Available during U.S. business hours
Extremely reliable
You have personally built and managed a remote team responsible for handling inbound homeowner inquiries and scheduling appointments.
You know how to find good people, train them quickly, manage performance, and keep a lower-cost remote team operating at a high level.
Compensation: $1,800 USD per month, plus bonuses after several months of performance.
Please tell us:
What type of home services company you worked for
How many people you managed
Where the team was located
How you recruited the team
What results the team achieved
