Inbound Success Coach (ISC) - German and English Speaker [HD]

Inbound Success Coach - German & English Speakers

Role Overview

Our mission at HubSpot is to help millions of organizations grow better. The Inbound Success Coach (ISC) plays a critical role at the beginning of that journey—engaging with prospective customers, addressing their questions, and identifying potential sales opportunities.

You’ll work with a high volume of inbound demand across chat, phone, and web channels, helping businesses understand how HubSpot can support their goals. This is an entry-level role designed to build foundational sales skills, including customer conversations, qualification, and pipeline creation, with a clear path for growth within the Sales organization.

You are the first human interaction in the sales process, helping prospects navigate their initial experience with HubSpot while identifying and qualifying potential opportunities for the sales team.

What You’ll Do:

• Manage a high volume of inbound inquiries from prospects via chat, phone, and web channels 
• Engage prospects in conversations to understand their goals, challenges, resolve their queries, and guiding them toward relevant next steps 
• Identify, prioritize, and route high-quality sales opportunities to Account Executives
• Operate consistently in a fast-paced, high-activity environment while maintaining quality across every interaction
• Achieve booked meetings rate and meetings to deal rate metrics (targets based on region)

What We Are Looking For:

• Fluency in English & German
• Strong communication skills, with the ability to engage prospects, guide conversations, and build rapport quickly
• A clear motivation to start and grow a career in sales, with energy for working toward goals and measurable outcomes
• Curiosity and a problem-solving mindset when understanding customer needs and business challenges
• Comfort handling a high volume of daily interactions while staying organized and consistent
• Resilience and adaptability in fast-paced, performance-driven environments
• Coachability and a willingness to learn, apply feedback, and continuously improve

What Success Looks Like in This Role:

• You perform in a competitive, target-driven, high volume environment. 
• Motivation to go above and beyond to achieve goals and metrics.
• Be proactive and take ownership to drive results
• Stay consistent and resilient while managing a high number of daily interactions, maintaining focus and energy throughout the day
• Be coachable and continuously improve how you qualify and convert opportunities based on feedback and experience

Where You’ll Work

• Location: Ireland
• Work setup: In-office 
• Schedule: Monday to Friday. Schedules may shift depending on the market and business needs to support inbound demand. 

Applications must be submitted in English. 

Applicants must be currently based and have working rights in the country the job is being advertised.